Healthcare Admin Assistant: Reception & Scheduling Pro

Bupa UK; Birmingham; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days holiday (increasing with служ)

Enhanced pension and life insurance

Bupa health insurance

Discounted dental cover

Digital GP access

Emotional and family wellbeing support

Financial wellbeing resources

Support for carers

Job summary

Bupa Mindplace in Birmingham is seeking an Administrative Assistant to join our team. You will manage front-desk duties, handle customer inquiries, process documents, and support office administration in a busy health-centre environment.

The role requires strong communication, organizational skills, and the ability to work Monday to Friday on a 37.5-hour contract. Salary is £27,900 per annum with excellent benefits and a supportive team at Mindplace Edgbaston.

Qualifications

• Excellent communication skills are essential for interactions with customers and colleagues.
• Friendly, proactive and able to deliver outstanding customer service.
• Experience in administrative and reception tasks is required.
• Well organised, reliable and self-driven with a proactive attitude.
• Computer literacy and basic software competence are needed.
• Knowledge of medical terminology is desirable.

Responsibilities

• Greet and welcome customers and assist through the centre journey to checkout.
• Answer, screen and forward incoming queries by phone and email.
• Maintain a well-presented reception and waiting area.
• Ensure reports are dispatched within the required time frame, manage abnormal results.
• Prepare appointment packs, clinical files and consent forms when needed.
• Manage results, upload documents, and liaise with suppliers to meet SLA.
• Verify customer details, book and reschedule appointments and handle payments.
• Organise documents by date order to meet deadlines, and handle post processing.
• Monitor stocks and order goods; process invoices and delivery notes as per policy.
• Contribute to a well-presented facilities through proactive escalation as required.

Skills

Excellent communication

Customer service

Administrative experience

Organised

Computer literacy

Medical terminology (desirable)

Job description

Bupa Mindplace in Birmingham is seeking an Administrative Assistant to join our team. You will manage front-desk duties, handle customer inquiries, process documents, and support office administration in a busy health-centre environment.

The role requires strong communication, organizational skills, and the ability to work Monday to Friday on a 37.5-hour contract. Salary is £27,900 per annum with excellent benefits and a supportive team at Mindplace Edgbaston.