Healthcare Admin & Front Desk Specialist

Bupa UK; Harrow; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

25 days holiday, increasing through a1

Bupa health insurance as a benefit in1

Long Service - For every milestone atB

Interest- free annual travel Loan to1

Wagestream - Have early access up to 4

Competitive Pension plans and Parental

My Bupa Extras - discounts at yourret

Job summary

Mindplace Harrow is seeking an Administrative Assistant to manage reception and administrative tasks across the centre. You will greet customers, process payments, handle queries, and ensure smooth operations during 37.5 hours per week.

The role emphasizes excellent service, organisation, and teamwork within a supportive Bupa environment. Shifts include weekdays with some weekend rotations; benefits and development opportunities accompany this permanent position.

Qualifications

• Excellent communication skills both written and verbal.
• Deliver outstanding customer service, friendly and welcoming.
• Administrative and reception experience.
• Well organised, reliable and proactive.
• Computer literate.
• Knowledge of medical terminology (desirable).

Responsibilities

• Greeting and welcoming customers and guiding them through the centre to checkout.
• Answering, screening and forwarding incoming queries via phone and email.
• Maintain a well presented reception and waiting areas.
• Ensure reports are dispatched within the required timescale; manage abnormal results.
• Prepare appointment packs, clinical files and consent forms as needed.
• Manage documents flow: scanning, uploading, and following up with suppliers to meet SLA.

Skills

Communication skills

Customer service

Admin/reception experience

Organised & proactive

Computer literacy

Medical terminology (desirable)

Job description

Mindplace Harrow is seeking an Administrative Assistant to manage reception and administrative tasks across the centre. You will greet customers, process payments, handle queries, and ensure smooth operations during 37.5 hours per week.

The role emphasizes excellent service, organisation, and teamwork within a supportive Bupa environment. Shifts include weekdays with some weekend rotations; benefits and development opportunities accompany this permanent position.