Administrative Assistant
Bupa UK
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Benefits offered by this job
Job summary
Bupa Mindplace in Birmingham is seeking an Administrative Assistant to join our team. You will manage front-desk duties, handle customer inquiries, process documents, and support office administration in a busy health-centre environment.
The role requires strong communication, organizational skills, and the ability to work Monday to Friday on a 37.5-hour contract. Salary is £27,900 per annum with excellent benefits and a supportive team at Mindplace Edgbaston.
Qualifications
- Excellent communication skills are essential for interactions with customers and colleagues.
- Friendly, proactive and able to deliver outstanding customer service.
- Experience in administrative and reception tasks is required.
- Well organised, reliable and self-driven with a proactive attitude.
- Computer literacy and basic software competence are needed.
- Knowledge of medical terminology is desirable.
Responsibilities
- Greet and welcome customers and assist through the centre journey to checkout.
- Answer, screen and forward incoming queries by phone and email.
- Maintain a well-presented reception and waiting area.
- Ensure reports are dispatched within the required time frame, manage abnormal results.
- Prepare appointment packs, clinical files and consent forms when needed.
- Manage results, upload documents, and liaise with suppliers to meet SLA.
- Verify customer details, book and reschedule appointments and handle payments.
- Organise documents by date order to meet deadlines, and handle post processing.
- Monitor stocks and order goods; process invoices and delivery notes as per policy.
- Contribute to a well-presented facilities through proactive escalation as required.
Skills
Job description
Location: Bupa Mindplace Edgbaston, Harborne Court, 67-69 Harborne Rd, Birmingham B15 3BU
Salary: £27,900 Per Annum Plus Excellent Benefits
Contract: Permanent. Full time, 37.5 hours.
Hours: Monday to Friday on shifts between 8am – 10pm & rotational Saturdays 9am – 5pm
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
We believe caring for your mind should feel as natural as caring for your body. That’s why we’re creating dedicated spaces with expert face-to-face support, grounded in nearly 80 years of trusted Bupa care.
As an employee at Bupa, our patients will be your top priority. With no shareholders, we reinvest our profits back into our business to give you the extra time and technology you need to make a difference to our patients every day.
We make health happen
Administrative Assistant
Location: Bupa Mindplace Edgbaston, Harborne Court, 67-69 Harborne Rd, Birmingham B15 3BU
Contract: Permanent. Full time, 37.5 hours.
Salary: £27,900 Per Annum Plus Excellent Benefits
Hours: Monday to Friday on shifts between 8am – 10pm & rotational Saturdays 9am – 5pm
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
We believe caring for your mind should feel as natural as caring for your body. That’s why we’re creating dedicated spaces with expert face-to-face support, grounded in nearly 80 years of trusted Bupa care.
As an employee at Bupa, our patients will be your top priority. With no shareholders, we reinvest our profits back into our business to give you the extra time and technology you need to make a difference to our patients every day.
We make health happen
- Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout
- Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails
- Proactive in maintaining a well-presented reception and waiting areas
- Ensuring customer reports are dispatched from centres within the desired time frame. This includes effective management of abnormal results
- Ensure all customers have the correct paperwork to support their visit – appointment packs (where applicable), clinical file preparation and consent forms
- Effective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed SLA
- Ensure all customer details are correct, customers have arrived, appointments booked, changed, and rescheduled on EXACT/BOSS/Meddbase. Process of payments, invoices, added charges and credit notes upon customer departure
- Organise self to ensure a quick turnaround of documents, working in date order and prioritising to meet deadlines
- Post – collect, open, date stamp, distribute incoming post, and post outgoing post.
- Generate letters as required by the business.
- Monitor stocks and order goods when required.
- Process invoices/delivery notes as per Bupa policy
- Play an active part in ensuring well-presented facilities through pro-activity and effective escalation as and when required.
- Excellent communication skills both written and verbal
- Deliver an outstanding customer service by being friendly and welcoming
- Administrative and reception experience
- Well organised, reliable and have a proactive attitude
- Computer literate
- Knowledge of medical terminology (desirable)
- Flexible with hours, days and shift patterns
- Adaptable to a changing environment
- Resilient and driven to provide a world class service in challenging situations
- Well-developed communication skills.
- Effective time management.
- Ability to work autonomously in a busy environment.
- Understanding of the business environment.
- Ability to work well within a multi-disciplinary team
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
- 25 days’ holiday (increasing with service) + option to buy/sell
- 3 paid volunteering days
- Enhanced pension & life insurance
- Bupa health insurance
- Discounted dental cover
- Digital GP access
- Emotional and family wellbeing support
- Financial wellbeing resources
- Support for carers
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Full time
Administration
Locations: Mindplace Edgbaston
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