Health & Wellness Specialist

Boots Opticians; Crawley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading health and wellness retailer is seeking a Health and Wellness Sales Advisor in Crawley. You'll drive sales while providing expert advice and personalized experiences to customers seeking health and wellness solutions. Full training will be provided, and you'll complete a Healthcare Training Programme (NVQ2). Ideal candidates display enthusiasm for health, strong communication skills, and a team-oriented approach. Competitive salary with attractive employee benefits offered.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Qualifications

• Passion for health and wellness is essential.
• Must be able to start conversations easily.
• Comfortable discussing sensitive healthcare needs is required.
• Fair knowledge of technology is needed.
• Prepared to learn about new products and services.

Responsibilities

• Provide expert advice for health and wellness products.
• Understand customer needs through interaction.
• Keep shelves stocked and organized during shifts.
• Support team success without competitive commission approach.
• Complete a Healthcare Training Programme at NVQ2 level.

Skills

Enthusiasm for health and wellness

Communication skills

Customer service orientation

Self-motivated

Team player

Digitally savvy

Education

Completion of Healthcare Training Programme (NVQ2)

Job description

Job Description

The salary for this role is £12.98 and up to £14.36 across selected locations within London. No previous experience required & full training will be provided.

Do you have a passion for health, wellness, and making a difference? If you enjoy connecting with people, building trust naturally, and helping them find exactly what they need, this could be the role for you.

As a Health and Wellness Sales Advisor, you’ll combine expert product knowledge with customer service skills to drive sales and make a real impact on customer wellbeing. You’ll be on the shop floor, creating personalised experiences, sharing expert advice, and helping customers discover solutions that really work for them - all while supporting sales through genuine, feel‑good service. You’ll receive full training and the opportunity to complete our Healthcare Training Programme, giving you the skills to thrive. Whether customers are seeking relief, guidance, or ways to boost their wellness routines, you’ll play a vital role in helping them feel healthier, happier, and more confident in their choices.

About the role

• Reporting to the Assistant Manager, you’ll support all health and wellness brands, giving expert, unbiased advice to ensure customers get the best experience every time.
• You’ll use open questions to understand customer needs and offer holistic healthcare solutions and products, including our in-store and Online Doctor services, referring to the dispensary or pharmacist where needed.
• This is an interactive, people‑focused role - you’ll use your sales and communication skills every day to connect with customers and support their diverse health needs.
• This is a sales‑based role, but it’s all about team success—no competitive, performance‑based commission here.
• We’ll support you to complete a Healthcare Training Programme at NVQ2 level.
• You’ll keep the shelves looking their best, ensuring they are well stocked, cleaned and tidied throughout the day.

What you’ll need to have

• Enthusiasm and passion for all things health and wellness
• A warm, approachable manner and confidence to start conversations with customers
• Able to put customers at ease so they feel comfortable to share their healthcare needs which may be sensitive or graphic.
• Self‑motivated, sales‑driven and focused on delivering a great customer experience
• A team player that loves to contribute to the team and store’s success
• Digitally savvy and comfortable embracing technology and the omni‑channel offering
• Proactive in your approach to learning about new products and services, helping to deliver a seamless and holistic health and wellness experience.
• Prepared to complete a Healthcare Training Programme (NVQ2)

It would be great if you also have

• Experience working towards sales targets
• Experience in a healthcare or wellness setting

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only.

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis. This role requires the successful candidate to complete a Pre‑employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS, PVG or an Access NI Check.

What's next

If your application is successful, you'll be invited to an in‑store interview within the next 14 days. Where a role is advertised as full‑time, we are open to discussing part‑time and job‑share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.