Health Tech Patient Support & Experience Champion

Liva Healthcare A/S; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

Liva Healthcare A/S is seeking a dedicated Customer Support Specialist in the UK to assist patients, coaches and partners across phone, chat and email. You will help users navigate the app and programmes, resolve issues, and contribute to a smoother, faster support experience.

You will also write and improve help centre articles, build automation in our support tools, and help identify recurring problems to drive improvements in service quality and patient outcomes.

Qualifications

• Experience in customer or patient support across phone, chat and email.
• Excellence in written communication and calm in difficult conversations.
• Experience with a CRM or helpdesk, including building automations or workflows.
• Interest in health, wellbeing or helping people change their habits.
• Experience writing help centre or knowledge base articles.
• Understanding of data protection and safeguarding.

Responsibilities

• Provide frontline support to patients, coaches and partners via phone, chat and email.
• Assist users with app usage and programme issues.
• Handle first-line concerns, problems and complaints with care and escalate when needed.
• Write and improve help centre articles for self-service.
• Build automations and workflows in the helpdesk to speed up responses.
• Identify recurring issues and contribute to root-cause fixes.

Skills

Customer support

Multichannel support

CRM/Helpdesk

Written communication

Health interest

Help centre writing

Data protection awareness

Tools

CRM software

Helpdesk software

Job description

Liva Healthcare A/S is seeking a dedicated Customer Support Specialist in the UK to assist patients, coaches and partners across phone, chat and email. You will help users navigate the app and programmes, resolve issues, and contribute to a smoother, faster support experience.

You will also write and improve help centre articles, build automation in our support tools, and help identify recurring problems to drive improvements in service quality and patient outcomes.