Health Records Supervisor

Aneurin Bevan University Health Board; Wales; Presencial; GBP 27.000 - 28.000; Jornada completa

Descripción de la vacante

Aneurin Bevan University Health Board is seeking an experienced supervisor for the Digitised Health Records Team. You will lead a busy team, ensuring accurate, timely digitised records for hospital admissions and outpatient appointments, while mentoring staff and maintaining high service standards.

Knowledge of PAS, CWS and HR policies is essential, along with Welsh language willingness. The post involves some physically demanding tasks and requires excellent communication and organisational

Formación

• Supervisory experience required; able to lead a team and manage performance.
• Knowledge of PAS and CWS systems, with practical HR awareness.
• Understanding Health Board policies and procedures, including HR.
• Knowledge of Welsh Ambulance? (WAG) guidelines and related standards.
• Ability to respond to enquiries, progress chase and solve routine problems.

Responsabilidades

• Lead and supervise the health records team to deliver a professional service.
• Coordinate workload and ensure timely digitised records for admissions and appointments.
• Support clinical teams and promote interdepartmental collaboration.
• Develop new ways of working while maintaining service delivery.
• Provide training and monitor staff sickness and performance.

Conocimientos

Supervisory experience

PAS user

CWS experience

Experience with staff & public

Educación

Vocational/NVQ Level 3 or equivalent

Detailed knowledge of PAS

Knowledge of Health Board policies & procedures

Knowledge of CWS

Knowledge of WAG guidelines

Descripción del empleo

The Health Records Service establishes policy, objectives, staff responsibilities, operating relationships and standards that are aligned to the services we provide, guided by legal obligations as set out in legislation such as The Public Records Act 1958, The UK GDPR and Data Protection Act 2018 and The Records Management code of Practice for Health and Social Care 2022.

If you are a highly motivated and hardworking individual who would like a new challenge, working within our busy Digitised Health Records Team as a supervisor may be the role for you.

We are looking for excellent communication and organisational skills together with a confident and pleasant telephone manner. Good IT skills as well as a keen eye for detail and ability to multitask are skills that are vital in this busy role, as you will be supporting the team with a range of administrative tasks. Ideally the post holder will need experience of staff management.

Please note that certain aspects of the role can be physically demanding.

Main duties of the job

Lead and work collaboratively with their team to ensure that a professional health records service is delivered to the clinical teams.

Encourage wider team working across all departments and Hospital sites.

Involvement and awareness of emerging technologies, such as Robotic Processing Automation.

Managing the workload for the team, providing a scan on demand service ensuring the effective delivery of Digitised Health records for Hospital admissions and outpatient appointments.

Encourage and introduce new ways of working, whilst maintaining operational service delivery.

Providing support and leadership to the teams, including sickness management and performance monitoring.

Delivering an effective and efficient service, providing cover when necessary for other supervisors across the service

The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.

About us

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in‑house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world‑class healthcare service fit for the future.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person Specification

Qualifications & Knowledge

• Knowledge of administrative procedures and systems, some of which are non‑routine, and non‑routine activities such as answering queries, progress chasing, task related problem solving, acquired through experience & training to Vocational/NVQ Level 3 or equivalent demonstrable experience.
• Detailed knowledge of PAS.
• Understanding of Health Board policies & procedures including HR.
• Knowledge of CWS.
• Knowledge of WAG guidelines.

Experience

• Recent supervisory experience.
• Experienced PAS user.
• Experience with CWS.
• Experience of dealing with all levels of staff & the public.

Skills & Attributes

• Ability to work effectively with clinicians.
• Ability to influence & persuade others.
• Ability to manage difficult situations under pressure.
• Ability to deliver training.
• Ability to develop good effective employee relations.
• Ability to use initiative & meet deadlines.
• Ability to maintain concentration with frequent interruptions from both staff & users of the service.
• Ability to lead & motivate a team.
• Approachable and sympathetic to staff needs.
• Flexible to the needs of the service.
• Ability to work and problem solve under pressure whilst achieving targets.
• Demonstrate a commitment to achieving high quality standards of work.
• Accurate & methodical in all aspects of work.

Other

• Welsh Speaker (Level 1) or willingness to work towards.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£26,813 to £27,890 a yearper annum pro rata