Health Records Supervisor

Aneurin Bevan University Health Board; Abergavenny; Presencial; GBP 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working

Wellbeing Centre of Excellence

Training and development opportunities

Descripción de la vacante

Aneurin Bevan University Health Board is seeking a proactive supervisor for the Digitised Health Records Team. You will lead a busy group, ensuring accurate patient records, timely responses, and robust data quality across hospital admissions and outpatient appointments.

Responsibilities include workload management, staff development, and collaboration with clinical teams. Welsh speakers are welcome; flexibility and commitment to high standards are essential.

Formación

• Experience with PAS and health board policies and procedures.
• Supervisory experience and ability to manage staff workload.
• Excellent communication with clinicians and colleagues.

Responsabilidades

• Lead and collaborate to deliver a professional health records service.
• Manage workload and provide team support, covering for other supervisors.
• Develop processes and adapt to emerging technologies in records management.

Conocimientos

Good communication

Team leadership

Pressure management

Organisational skills

Telephone manner

Interpersonal skills

Educación

NVQ Level 3 or equivalent

Descripción del empleo

Qualifications & Knowledge

Essential criteria

Experience

Essential criteria

We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English. Each job advert includes the relevant manager’s contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully. Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email [e-mail]. If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email. We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Aneurin Bevan University Health Board support flexible working. Health Board grounds are required to be smoke-free by law. Smoking is not permitted anywhere on ABUHB sites. This applies to all staff, contractors, patients and visitors. More details are available in our Smoke-Free Environment Policy . For help to quit smoking please contact our Help Me Quit Team About Help Me Quit - Aneurin Bevan University Health Board.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job Overview

The Health Records Service establishes policy, objectives, staff responsibilities, operating relationships and standards that are aligned to the services we provide, guided by legal obligations as set out in legislation such as The Public Records Act 1958, The UK GDPR and Data Protection Act 2018 and The Records Management code of Practice for Health and Social Care 2022. If you are a highly motivated and hardworking individual who would like a new challenge, working within our busy Digitised Health Records Team as a supervisor may be the role for you. We are looking for excellent communication and organisational skills together with a confident and pleasant telephone manner. Good IT skills as well as a keen eye for detail and ability to multitask are skills that are vital in this busy role, as you will be supporting the team with a range of administrative tasks. Ideally the post holder will need experience of staff management. Please note that certain aspects of the role can be physically demanding.

Main duties of the job

• Lead and work collaboratively with their team to ensure that a professional health records service is delivered to the clinical teams.
• Encourage wider team working across all departments and Hospital sites.
• Involvement and awareness of emerging technologies, such as Robotic Processing Automation.
• Managing the workload for the team, providing a scan on demand service ensuring the effective delivery of Digitised Health records for Hospital admissions and outpatient appointments.
• Encourage and introduce new ways of working, whilst maintaining operational service delivery.
• Providing support and leadership to the teams, including sickness management and performance monitoring.
• Delivering an effective and efficient service, providing cover when necessary for other supervisors across the service.
• The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff. We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work. Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Qualifications & Knowledge

Essential criteria

• Knowledge of administrative procedures and systems, some of which are non-routine, and non-routine activities such as answering queries, progress chasing, task related problem solving, acquired through experience & training to Vocational/NVQ Level 3 or equivalent demonstrable experience.
• Detailed knowledge of PAS.
• Understanding of Health Board policies & procedures including HR.

Desirable criteria

• Knowledge of CWS.
• Knowledge of WAG guidelines.

Experience

Essential criteria

• Recent supervisory experience.
• Experienced PAS user.

Desirable criteria

• Experience with CWS.
• Experience of dealing with all levels of staff & the public.

Skills & Attributes

Essential criteria

• Good communication skills.
• Ability to work effectively with clinicians.
• Ability to influence & persuade others.
• Ability to manage difficult situations under pressure.
• Ability to deliver training.
• Ability to develop good effective employee relations.
• Effective planning & prioritising skills.
• Ability to use initiative & meet deadlines.
• Ability to maintain concentration with frequent interruptions from both staff & users of the service.
• Ability to lead & motivate a team.
• Approachable and sympathetic to staff needs.
• Flexible to the needs of the service.
• Ability to work and problem solve under pressure whilst achieving targets.
• Demonstrate a commitment to achieving high quality standards of work.
• Accurate & methodical in all aspects of work.

Other

Desirable criteria

• Welsh Speaker (Level 1) or willingness to work towards.