Health Records Clerk – Appointment Admin & Data Entry

NHS Ayrshire & Arran; Glasgow; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

NHS Pension Scheme

Cycle to Work Scheme

Study bursaries

Learning and development opportunities

Extended annual leave benefits

Job summary

NHS Greater Glasgow and Clyde is seeking a Health Records Clerk to support clinical care by managing outpatient, day case and inpatient records, both electronic and paper-based, while ensuring confidentiality and secure storage of patient information.

In a fast-paced call centre environment, you will handle calls, book and rearrange outpatient appointments, maintain accurate demographics, and provide clear information to patients, alongside general admin and reception duties.

Qualifications

• National 4 or Level 1 qualification in 3 subjects including English.
• General administration and office experience is desirable.
• Computer-literate with good keyboard skills.
• Reception experience is desirable.
• Experience using a Patient Management System is desirable.

Responsibilities

• Provide an efficient Health Records service to support clinical care.
• Administer and process outpatient, day case and inpatient appointments accurately.
• Maintain confidentiality and secure storage of patient health records.
• Provide administrative, clerical and receptionist support.
• Maintain accurate electronic and paper-based patient record systems.
• Continually check and update patient demographic and administrative data.
• Handle high volumes of calls in a call centre environment.
• Book, cancel and rearrange outpatient appointments.
• Provide clear, helpful information to patients.

Skills

General administration

Computer literacy

Reception experience

Patient Management System experience

English (National 4/Level 1)

Education

National 4 or Level 1 in three subjects including English

Tools

Patient Management System

Job description

NHS Greater Glasgow and Clyde is seeking a Health Records Clerk to support clinical care by managing outpatient, day case and inpatient records, both electronic and paper-based, while ensuring confidentiality and secure storage of patient information.

In a fast-paced call centre environment, you will handle calls, book and rearrange outpatient appointments, maintain accurate demographics, and provide clear information to patients, alongside general admin and reception duties.