Ward Clerk B2

NHS National Services Scotland; Paisley; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Employee Assistance Programme

Cycle to Work Scheme

Bursary scheme

Learning and development opportunities

NHS Pension Scheme

Salary Sacrifice Car Benefit Scheme

NHS discounts

Job summary

NHS Greater Glasgow and Clyde (NHSGGC) is seeking a Health Records Clerk to provide ward-based health records support, welcoming patients and handling telephone enquiries.

This permanent, full-time role at Royal Alexandra Hospital offers a supportive policy framework, flexible working options where possible, and access to NHS benefits and development opportunities.

Qualifications

• Previous clerical and/or reception experience.
• Experience of working with the general public in a customer service environment.
• Good organisational skills.
• Good keyboard skills.
• Effective communication skills.
• Proficiency in the use of computer systems.

Responsibilities

• Provide Health Records support within ward environments.
• Receive and welcome patients.
• Answer telephone enquiries.
• Book appointments.
• Maintain and update demographic information on the patient management system.
• Ensure accurate administration and processing of patient records.
• Maintain patient confidentiality at all times.
• Provide administrative support across multiple ward locations when required.

Skills

Previous clerical experience

Reception experience

Good organisational skills

Keyboard skills

Effective communication

Proficiency with computer systems

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

To support effective clinical care by providing an efficient Health Records service within a ward environment. The post holder will ensure patient health records are administered and processed accurately while maintaining confidentiality.

Band 2 roles are not eligible for sponsorship under the Skilled Worker or Health and Care Worker visa routes.

All other roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde (NHSGGC) can only issue a Certificate of Sponsorship (CoS) where these are met.

Duration, Location, and Working Pattern:

Permanent, Full-time

Shift pattern - Monday - Friday 09:00-13:00

Base location - Royal Alexandra Hospital

Key responsibilities:

• Provide Health Records support within ward environments.
• Receive and welcome patients.
• Answer telephone enquiries.
• Book appointments.
• Maintain and update demographic information on the patient management system.
• Ensure accurate administration and processing of patient records.
• Maintain patient confidentiality at all times.
• Provide administrative support across multiple ward locations when required.

Knowledge, training, qualifications and/or experience required to do the job:

Essential:

• Previous clerical and/or reception experience.
• Experience of working with the general public in a customer service environment.
• Good organisational skills.
• Good keyboard skills.
• Effective communication skills.
• Proficiency in the use of computer systems.

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.