NHS Waiting List & Appointments Coordinator

NHS Scotland; Glasgow; On-site; GBP 22,000 - 25,000; Full time

Benefits offered by this job

Employee Assistance Programme

Cycle to Work Scheme

Learning opportunities

NHS Pension Scheme

Job summary

NHS Greater Glasgow and Clyde is seeking a Waiting List Clerk to provide comprehensive administrative support for outpatient, day case and inpatient waiting lists. You will coordinate referrals, appointments and maintain records, ensuring compliance with national standards while liaising with clinicians and managers to support service planning.

Permanent role at Queen Elizabeth University Hospital, 36 hours per week, with generous NHS benefits and opportunities for training.

Qualifications

• Good general education and clerical experience are required.
• Experience in administrative or clerical roles with NHS systems is essential.
• Knowledge of patient administration, waiting lists and data protection is desirable.
• Ability to produce reports and analyse information from databases.

Responsibilities

• Maintain outpatient, day case and inpatient waiting lists according to clinical priority and national standards.
• Coordinate referrals and appointments and manage bookings, cancellations and rescheduling.
• Produce reports and statistics to support service planning and performance monitoring.
• Respond to enquiries from patients and healthcare professionals while safeguarding data.
• Work with clinicians and managers to ensure a high quality, patient-centred service.

Skills

General education

Administrative experience

NHS admin systems

Data entry

Microsoft Office

Confidentiality & governance

Waiting list management

Report production & analysis

Tools

PMS

CHI

SCI Gateway

Job description

NHS Greater Glasgow and Clyde is seeking a Waiting List Clerk to provide comprehensive administrative support for outpatient, day case and inpatient waiting lists. You will coordinate referrals, appointments and maintain records, ensuring compliance with national standards while liaising with clinicians and managers to support service planning.

Permanent role at Queen Elizabeth University Hospital, 36 hours per week, with generous NHS benefits and opportunities for training.