Health Club Team Member

Oulton Hall Hotel, Spa & Golf Resort; Oulton; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Free health club

Golf discounts

QHotels discounts

Family & Friends discounts

Training support

Learning & development

Employee Assistance Program

Refer a friend

Free parking

Job summary

Oulton Hall Hotel, Spa & Golf Resort invites applications for a health club and guest services role within The QHotels Collection. You will welcome guests, manage health club bookings and support membership enquiries in a busy leisure environment.

The role requires a Level 2 Fitness Instructor/Personal Trainer qualification at minimum, with a focus on excellent customer service and the ability to multitask while maintaining high cleanliness standards across spa and public areas.

Qualifications

• Personal trainer qualification or equivalent minimum.
• Excellent customer service and communication skills.
• Ability to work under pressure and multi-task.
• Strong attention to detail.

Responsibilities

• Welcome and greet guests, book health club appointments, assist with membership sales and enquiries.
• Carry out daily checks and gym inductions for new members and regular reassessments as part of retention.
• Ensure cleanliness of health club and spa areas and maintain high public-area standards.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Education

Personal Trainer / Fitness Instructor level 2 qualification

Job description

Do you pride yourself on providing outstanding guest service?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

Welcome and greet guests, make health club bookings, support with membership sales and enquires, carry out daily checks and conduct gym inductions for all new members and regular gym re-assessments as part of the health club retention strategy.You’ll be required to support with the cleanliness of the health club and spa areas ensuring all public areas are kept to the highest standards of cleanliness.

Is this the role for me?

• Personal Trainer / Fitness Instructor level 2 qualification as a minimum, or equivalentwould bepreferred
• Excellent customer service & communication skills
• Ability to work under pressure and multi-task
• Strong attention to detail

Spa Opening Times: Monday -Sunday 10:00am - 19:00pm Health Club Opening Times: Monday - Friday 6:30am- Saturday & Sunday: 7:30am- 20:00pm

Curious to find out more?

Oulton Hall Hotel, Spa & Golf Resort is located on the outskirts of Leeds and is a 4*, 152-bedroom property. Our hotel is set in acres of woodland with a 27-hole golf course and the dining options include the Calverley Grill restaurant, the Claret Jug restaurant, Champagne bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.