Health Club Team Member

the Cheltenham Chase; Gloucester; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Free health club membership

Discounts across The QHotelsCollection

Family & Friends discounts in hotels

Training & qualifications support

Learning & development opportunities

Employee Assistance Program

Refer a friend scheme

Free parking

Job summary

Cheltenham Chase hotel on the outskirts of Gloucester is seeking a friendly Health Club Associate to welcome guests and support with bookings and memberships. You’ll help maintain high standards of cleanliness in both the health club and spa areas, and play a key role in delivering outstanding guest service.

With a level 2 Personal Trainer / Fitness Instructor qualification preferred, you’ll join a team that values customer focus, attention to detail, and the ability to work under pressure.

Qualifications

• Personal Trainer / Fitness Instructor level 2 qualification or equivalent preferred.
• Customer service and communication skills essential.
• Ability to handle pressure and multitask effectively.
• Strong attention to detail in a hospitality setting.

Responsibilities

• Welcome and greet guests, assist with health club bookings and membership sales.
• Carry out daily checks and gym inductions for new members.
• Support with membership enquiries and retention activities.
• Help maintain cleanliness of health club and spa areas and public spaces.

Skills

Excellent customer service

Communication skills

Ability to work under pressure

Multi-tasking

Attention to detail

Education

Personal Trainer / Fitness Instructor level 2 qualification

Job description

Do you pride yourself on providing outstanding guest service?

24 hours / week

The important stuff:

• Free health club membership (T&Cs apply)


• Discounts across The QHotels Collection


• Family & Friends discounts in hotels across The QHotels Collection


• Support with training & professional qualifications, including course fees!


• Various learning & development available


• Access to an Employee Assistance Program – Hospitality Action


• Refer a friend scheme


• FREE parking


• AND much, much more!

What will I do?

Welcome and greet guests, make health club bookings, support with membership sales and enquires, carry out daily checks and conduct gym inductions for all new members and regular gym re-assessments as part of the health club retention strategy. You’ll be required to support with the cleanliness of the health club and spa areas ensuring all public areas are kept to the highest standards of cleanliness.

Is this the role for me?

• Personal Trainer / Fitness Instructor level 2 qualification as a minimum, or equivalent would be preferred


• Excellent customer service & communication skills


• Ability to work under pressure and multi-task


• Strong attention to detail

Spa Opening Times: Monday - Friday: 10:00am - 18:00pm | Saturday & Sunday: 10:00am - 18:00pm Health Club Opening Times: Monday - Friday 6:30am - 21:00pm | Saturday & Sunday 8:00am - 19:00pm

Curious to find out more?

Cheltenham Chase hotel is located on the outskirts of Gloucester and is also close to Cheltenham. Our hotel is a 4*, 122-bedroom property and has the Hardy’s restaurant, Hunters bar & lounge and a garden terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with Bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.