Health Club Receptionist

Surya Hotels; Aston End; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

33 days leave (up to)

Flexible hours

Meal discounts

On-site parking

Employee assistance programme

Salary streaming / wage on demand

Development programmes

Apprenticeships and internal promotion

Cycle to work scheme

Retail and hotel discounts

Pension scheme

Job summary

Theobalds Hotel Health Club is seeking a courteous Health Club Receptionist to join our newly launched facilities. You will welcome members and guests, handle class and personal training bookings, and support front-of-house service in a busy hotel setting.

Ideal candidate brings customer-facing experience, strong communication, and good organisational skills. You will manage payments, assist with memberships, and work flexible shifts including mornings, evenings, weekends.

Qualifications

• Previous experience in a customer-facing role.
• Excellent communication and interpersonal skills.
• Strong organisational and administrative abilities.
• Confidence using booking systems, Microsoft Office and telephone systems.
• Experience handling payments and cash transactions.
• Flexible approach to working hours including evenings, weekends and bank holidays.
• Positive attitude with a passion for delivering exceptional customer service.

Responsibilities

• Take and manage class and personal training bookings.
• Dealing with membership enquiries on the phone and in-house.
• Greeting members and guests warmly on arrival.
• Front of House – serving drinks, shakes and light bites.
• Complete operational/compliance checks such as temperature and water checks.
• Taking payments for bookings and products in the club.
• Answering calls and emails, ensuring a high level of guest service at all times.

Skills

Customer-facing

Communication

Interpersonal skills

Organisational skills

Booking systems

Cash handling

Flexible hours

Tools

Booking systems

Microsoft Office

Telephone systems

Job description

Be the Face of Our Health Club

This is a great opportunity to take on the next steps in your hospitality career and join our newly launched Health Club at Theobalds Hotel, as Health Club Receptionist. In a new era in hospitality, make your mark and really drive it forwards, embracing our 'Ownership with Personality' values.

We’re looking for a Health Club Receptionist who bring a calm, positive energy to every guest interaction. You'll be confident communicating with guests and members as they enjoy our facilities, from reformer and spin classes, to the gym and spa garden, ensuring every experience feels special.

Our brand newly launched Health Club brings a fresh, exciting space for fitness and wellbeing, right at the heart of a stylish, historic setting. Join us and be part of something new in a location that’s as inspiring as it is convenient.

As this is a varied role at the heart of a busy hotel and health club, we are particularly looking for someone with a strong mix of skills across hotel operations, health club experience, and food & beverage.

*Please be note that this position is not eligible for sponsorship

Duties and responsibilities as our Health Club Receptionist will include:

• Take and manage class and PT bookings
• Dealing with membership enquiries on the phone and inhouse
• Greeting members and guests warmly when they arrive
• Front of House - serving drinks, shakes and light bites
• Complete operational/compliance checks such as temperature and water checks
• Taking payments for bookings/ products in the club
• Answering calls and emails, ensuring a high level of guest service at all time

This role includes rota'd shifts across, mornings, evenings and weekends. Flexible shifts between the following times:

• 6am - 10pm Mon-Fri
• 7am - 9pm Sat/Sun

You’ll ideally have:

• Previous experience in a customer-facing role
• Excellent communication and interpersonal skills
• Strong organisational and administrative abilities
• Confidence using booking systems, Microsoft Office and telephone systems
• Experience handling payments and cash transactions
• A flexible approach to working hours, including evenings, weekends and bank holidays
• A positive attitude with a passion for delivering expectational customer service

What we can offer you as our Health Club Receptionist:

• Increasing annual leave - up to 33 days!
• Flexible working hours
• Up to 50% off meals and stays across our UK hotels!!
• On-site parking
• 24/7 Employee Assistance Programme - support whenever you or your family need it
• Stream access - draw or save your wages as you earn
• Development programmes to help you rise into a true 'Hospitality Superstar'
• Apprenticeships, training and internal promotion opportunities
• Bike and cycle to work schemes
• Retail and supermarket discounts
• AE Pension

As a Company within Flying Trade Group's family of businesses we own and run 15 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic group, come join us!