Health Club Receptionist & Guest Experience Lead

Surya Hotels; Aston End; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

33 days leave (up to)

Flexible hours

Meal discounts

On-site parking

Employee assistance programme

Salary streaming / wage on demand

Development programmes

Apprenticeships and internal promotion

Cycle to work scheme

Retail and hotel discounts

Pension scheme

Job summary

Theobalds Hotel Health Club is seeking a courteous Health Club Receptionist to join our newly launched facilities. You will welcome members and guests, handle class and personal training bookings, and support front-of-house service in a busy hotel setting.

Ideal candidate brings customer-facing experience, strong communication, and good organisational skills. You will manage payments, assist with memberships, and work flexible shifts including mornings, evenings, weekends.

Qualifications

• Previous experience in a customer-facing role.
• Excellent communication and interpersonal skills.
• Strong organisational and administrative abilities.
• Confidence using booking systems, Microsoft Office and telephone systems.
• Experience handling payments and cash transactions.
• Flexible approach to working hours including evenings, weekends and bank holidays.
• Positive attitude with a passion for delivering exceptional customer service.

Responsibilities

• Take and manage class and personal training bookings.
• Dealing with membership enquiries on the phone and in-house.
• Greeting members and guests warmly on arrival.
• Front of House – serving drinks, shakes and light bites.
• Complete operational/compliance checks such as temperature and water checks.
• Taking payments for bookings and products in the club.
• Answering calls and emails, ensuring a high level of guest service at all times.

Skills

Customer-facing

Communication

Interpersonal skills

Organisational skills

Booking systems

Cash handling

Flexible hours

Tools

Booking systems

Microsoft Office

Telephone systems

Job description

Theobalds Hotel Health Club is seeking a courteous Health Club Receptionist to join our newly launched facilities. You will welcome members and guests, handle class and personal training bookings, and support front-of-house service in a busy hotel setting.

Ideal candidate brings customer-facing experience, strong communication, and good organisational skills. You will manage payments, assist with memberships, and work flexible shifts including mornings, evenings, weekends.