Fitness & Wellness Coach / Membership Experience Executive
Surya Hotels
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Benefits offered by this job
Job summary
Theobalds Estate Health Club in England seeks a Fitness & Wellness Coach / Membership Experience Executive to lead gym inductions, coaching and member engagement, blending fitness coaching with membership sales and wellness education.
You will create social media content, support events, promote services and act as a brand ambassador while delivering exceptional member experiences.
Qualifications
- Level 3 Personal Trainer qualification required.
- Experience in sales or customer-facing roles.
- Excellent communication and relationship-building skills.
- Flexibility to work evenings and weekends.
- Passion for fitness and wellbeing.
Responsibilities
- Deliver gym inductions, fitness consultations and coaching sessions.
- Support members with exercise technique, mobility and safe training.
- Build relationships and help members achieve health goals.
- Conduct club tours and convert membership enquiries.
- Promote memberships, training, recovery services and wellness treatments.
- Create social media content and promote events.
- Maintain high standards of cleanliness and assist with reception and refreshments.
- Act as a brand ambassador and support community initiatives.
Skills
Education
Job description
Are you passionate about fitness, wellness and helping people become the healthiest version of themselves?
At Theobalds Estate Health Club, we're creating a premium destination where fitness, recovery, longevity and exceptional member experiences come together. We're looking for an energetic, ambitious and people-focused individual to join our growing team.
This is a unique opportunity to combine fitness coaching, membership sales, wellness education, social media and customer engagement within a forward-thinking health club environment.
- Deliver gym inductions, fitness consultations and coaching sessions.
- Support members with exercise technique, mobility and safe training practices.
- Build strong relationships and help members achieve their health and fitness goals.
- Create a welcoming, motivating and inclusive environment for all members.
- Conduct engaging club tours and convert membership enquiries.
- Promote memberships, personal training, recovery services and wellness treatments.
- Build lasting relationships with prospective and existing members.
- Support member retention through outstanding service and engagement.
- Feature in social media content, including Instagram Reels and promotional campaigns.
- Assist with creating fitness, wellness and lifestyle content.
- Support events, challenges and community initiatives.
- Act as a brand ambassador for Theobalds Health Club.
- Educate members on fitness, recovery, sleep and lifestyle habits.
- Develop knowledge of our recovery and longevity services, including Hyperbaric Oxygen Therapy (HBOT), Red Light Therapy and other wellness technologies.
- Support the safe promotion and delivery of wellness treatments.
- Maintain exceptional standards of cleanliness and presentation.
- Assist with reception duties, bookings and member enquiries.
- Prepare and serve refreshments, including coffees and smoothies.
- Support events and work collaboratively to ensure a first-class member experience.
- Level 3 Personal Trainer qualification.
- Experience in sales, membership sales, business development or a customer-facing role.
- Passion for fitness, health and wellbeing.
- Excellent communication and relationship-building skills.
- Strong customer service focus.
- Confidence using social media, particularly Instagram.
- Positive, proactive and professional approach.
- Flexibility to work evenings and weekends.
- Level 4 Personal Training or Strength & Conditioning qualifications.
- Sports Science, Exercise Science or related qualifications.
- Experience in Functional Fitness, CrossFit or HYROX.
- Nutrition Coaching, Sports Massage or Mobility Coaching qualifications.
- Knowledge of recovery technologies and performance coaching.
- Experience in premium health clubs, boutique fitness studios or wellness environments.
- Social media content creation experience.
You don't just work in fitness, you live it.
You enjoy helping people, building relationships and delivering exceptional experiences. You're commercially aware, take pride in high standards and are equally happy coaching members, supporting sales, creating content or assisting with day-to-day club operations.
Most importantly, you're ambitious, proactive and excited about the future of fitness, recovery and longevity.
- Competitive salary.
- Professional development and training opportunities.
- Access to premium fitness and wellness facilities.
- A varied role combining coaching, sales, wellness and social media.
- Career progression opportunities as the business grows.
- Up to 33 days annual leave.
- Flexible working hours.
- Up to 50% discount on meals and stays across our UK hotels.
- Free on-site parking.
- 24/7 Employee Assistance Programme.
- Stream financial wellbeing benefits.
- Bike to Work scheme.
- Retail and supermarket discounts.
- Company pension scheme.
As a Company within Flying Trade Group's family of businesses we own and run 15 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic group, come join us!
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