Claims Coordinator

Unum Ireland; Dorking; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

Unum UK, a specialist employee benefits provider, is hiring a Claims Coordinator (open to entry-level). The role is hybrid, based in Dorking or Basingstoke with 8 days in the office each month, and offers a salary of £26,000.

You will register claims, handle enquiries, and support claims processes with empathy and accuracy. No prior claims experience required; if you are organized, customer-focused and eager to learn, we’d love to hear from you.

Qualifications

• Experience providing great customer service across channels.
• Excellent attention to detail and accuracy.
• Strong organisational skills and the ability to manage multiple priorities.
• Confidence learning new systems and processes.
• Good communication skills, both written and verbal.
• A positive, team-focused attitude.

Responsibilities

• Register new claims accurately and efficiently.
• Manage customer and broker enquiries via email and telephone.
• Provide excellent customer service and keep customers informed throughout the process.
• Process claims related administration and correspondence.
• Support the management of long-term claims by reviewing ongoing cases.
• Update customer records and maintain accurate information across multiple systems.
• Managing shared mailboxes and workflow queues to ensure service levels are met.
• Support colleagues across the wider Claims team with a variety of administrative tasks.
• Look for opportunities to improve processes and enhance the customer experience.

Skills

Customer service

Attention to detail

Organisational skills

Communication skills

Microsoft Office

Tools

Microsoft Office

Job description

Job Posting End Date: November 20

Who are we? We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

Job Description Summary Role

Claims Coordinator (Open to entry-level)

Location: Dorking or Basingstoke (Hybrid, 8 days per month in office)

Salary: £26,000

What will you bring? At Unum, we're here to support people through some of life's most challenging moments. As a Claims Coordinator, you'll play a key role in helping customers access the support they need, delivering excellent service with empathy, accuracy and professionalism. This is a fantastic opportunity for someone looking to build a career in a thriving sector with ample opportunity to grow. Previous claims experience isn't required so if you're organised, customer-focused and eager to learn, we'd love to hear from you.

What you'll be doing

You’ll be part of a supportive Claims team responsible for helping customers throughout their claims journey. Your day-to-day responsibilities will include:

• Registering new claims accurately and efficiently
• Managing customer and broker enquiries via email and telephone, so confidence in speaking to people is key
• Providing excellent customer service and keeping customers informed throughout the process
• Processing claims related administration and correspondence
• Supporting the management of long-term claims by reviewing ongoing cases
• Updating customer records and maintaining accurate information across multiple systems
• Managing shared mailboxes and workflow queues to ensure service levels are met
• Supporting colleagues across the wider Claims team with a variety of administrative tasks
• Looking for opportunities to improve processes and enhance the customer experience

What we're looking for

We're more interested in your potential than your previous industry experience. To be successful in this role, you'll bring:

• Experience providing great customer service, whether face-to-face, over the phone or via email
• Excellent attention to detail and accuracy
• Strong organisational skills and the ability to manage multiple priorities
• Confidence learning new systems and processes
• Good communication skills, both written and verbal
• A positive, team-focused attitude
• Good working knowledge of Microsoft Office applications

Why join us?

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

As a part of our commitment to creating an inclusive workplace, we actively encourage applications from those with disabilities and those with long-term health conditions.

If you meet the essential criteria for the role and choose to opt in to the scheme during your application, you will be offered an interview under the Disability Confident Scheme.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail].

We are proud to be a Disability Confident Employer.

Company: Unum UK

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Join our Talent Community! At Unum Group, we’re a Fortune 500 company and leading international provider of workplace benefits and services, helping workers and their families thrive for more than 175 years. Through our Unum and Colonial Life brands, our company offers disability, life, accident, critical illness, dental and vision insurance; leave and absence management support; and behavioral health services. Our 10,000+ employees work across operations in the US, UK and Poland, as well as our dedicated Technology Centre in Ireland.

Unum Group is committed to working with and providing reasonable accommodations for any applicant with a disability.

If you are disabled and need a reasonable accommodation to participate in the application or hiring process, please contact us by submitting a request here.