Head Waiter/Waitress

TN United Kingdom; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a pioneering hospitality group as a Head Waiter at a renowned restaurant in Manchester. This role offers a unique opportunity to lead a team in delivering exceptional dining experiences while enhancing your career with industry-leading training and support. Enjoy exclusive perks like discounts at restaurants, wellness support, and a total wellbeing package. If you're passionate about hospitality and eager to grow, this is the perfect opportunity for you to make a difference in a vibrant dining scene.

Benefits

50% discount at all restaurants

Access to discounts and cashback

Employee Assistance Program

Online GP appointments

Healthy meals during shifts

Recognition and Rewards program

Optional paid volunteering days

Holiday allowance increases with service length

Industry-leading training access

Qualifications

• Experience in a similar role within a hospitality setting.
• Strong leadership skills and ability to train junior staff.

Responsibilities

• Lead the team to deliver exceptional dining experiences.
• Support junior staff and enhance guest satisfaction.

Skills

Customer Service

Team Leadership

Food and Wine Knowledge

Communication Skills

Education

High School Diploma

Hospitality Management Degree

Job description

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The Location: Spinningfields, Manchester

The Salary: Up to £16 per hour

Why work for us:

• Industry leading pay: We value your expertise and dedication.
• Dine with style: Enjoy a lavish 50% discount at all our restaurants, all day, every day.
• Exclusive perks: Access to discounts and cashback from top retailers and cinema tickets through the Lifeworks app.
• Financial freedom: Use Wagestream to track earnings, access up to 40% of pay instantly, and save directly from your salary.
• Wellness support: Benefit from a confidential Employee Assistance Program with a 24/7 helpline and 6 free counselling sessions.
• Total Wellbeing Package: Access online GP appointments, mental health counselling, fitness programs, legal and financial guidance via WeCare.
• Dental care made easy: Get expert advice and prescriptions from home with Tooth Fairy.
• Nourish your body: Healthy meals provided during shifts.
• Recognition and Rewards: Employee of the Month, Long Service Awards, group incentives, and annual awards night.
• Grow with us: Access industry-leading training through D&D Connect.
• Get some rest: Holiday allowance increases with service length.
• Make a difference: Optional paid volunteering days.
• Spread the love: Refer a friend scheme to share opportunities.

Who we are:

The Evolv Collection, founded by Sir Terrence Conran in 1991, is a pioneering, premium hospitality group with iconic restaurants in London, Birmingham, Manchester, and New York. Each brand has its own unique character, and we are committed to excellence by investing in our people to deliver outstanding guest experiences.

20 Stories, known as 'The restaurant in the sky', offers stunning 360-degree views and serves the best of the Northwest with locally sourced ingredients. It is a vibrant part of Manchester's dining scene.

A bit about what you will be doing:

We are seeking a charismatic and service-driven Head Waiter to lead our team at 20 Stories. You will be the face of the restaurant, delivering exceptional dining experiences, supporting junior staff, and elevating guest satisfaction with your knowledge of food, wine, and service. This role offers a great opportunity for hospitality professionals to develop into management, with ongoing training and support. If you're passionate about hospitality and eager to advance your career, join us and make a difference.

If you're interested in the Head Waiter/Waitress role, please contact us promptly!

At The Evolv Collection, we celebrate diversity and are committed to creating an inclusive environment where everyone is valued and empowered.