M&E Bar Manager

The Midland Hotel; Manchester; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Bar & Restaurant Manager to lead a dynamic team in delivering exceptional service at their renowned hotel. This role involves managing daily operations, ensuring customer satisfaction, and driving sales through effective strategies. With a supportive culture and numerous development opportunities, this position is perfect for someone looking to make an impact in a vibrant hospitality environment. Join a company that values its employees and offers a variety of benefits, including performance-based bonuses and career growth potential.

Benefits

Pension

Life Assurance

Wellbeing Support

Wedding Leave

Bike to Work

Referral Bonuses

Performance-Based Bonuses

Celebrations and Recognition

Qualifications

• Experience as a Department Manager or exceptional Duty Manager.
• Background in branded hotels or restaurants preferred.

Responsibilities

• Manage daily operations of the Food and Beverage Department.
• Ensure exceptional guest service during peak times.
• Develop sales plans aligned with the annual budget.

Skills

Customer Service Skills

Organisational Skills

Decision Making

Upselling

Team Management

Communication Skills

Proficiency in Computer Systems

Tools

Opera

SAP

Micros

Job description

Be Yourself - Be Leonardo

We have a great opportunity for a Bar & Restaurant Manager to join the group at Leonardo Hotels.

We want you to lead a brilliant and diverse team to deliver excellence to our valued customers across our amazing hotel.

Experience we expect:

1. Department Manager or exceptional Duty Manager looking for their first HOD role
2. Background in branded hotels or restaurants is preferred – so you will understand how we work and settle in quickly
3. Excellent customer service skills, standards driven, good organisational skills
4. Ability to make decisions in a fast-paced environment and enjoy it
5. Great at up-selling – anticipating customer needs as well as improving the bottom line
6. Ability to manage the team and resources to ensure departments are equipped for service via cost controls, stock monitoring, and good rota management
7. Effective communication and motivation skills to provide day-to-day leadership and direction
8. Proficiency in computer systems – experience with Opera, SAP, and Micros is preferred

Your responsibilities will be:

1. Manage the daily operations of the Food and Beverage Department
2. Be present in the hotel, managing day-to-day operations and ensuring exceptional guest service during peak times
3. Plan and prepare the hotel for daily business, including morning meetings and team communication
4. Maintain customer satisfaction through quality control standards for products and services, monitored by our mystery guest
5. Control costs and monitor productivity
6. Keep the team informed about departmental, hotel, and company activities through daily communication
7. Develop sales plans aligned with the annual budget, maximising sales through upselling, incentives, and promotions
8. Promptly resolve customer complaints and monitor feedback via TripAdvisor and other platforms, implementing improvements as needed
9. Lead and develop an energetic workforce, involved in recruitment, learning and development, and team engagement initiatives

Why work for us?

1. Varied and interesting work environment
2. Great development opportunities, with over 75% of our General Managers promoted internally
3. Supportive culture with high employee satisfaction
4. Training provided by industry experts
5. Robust systems and central support in revenue, sales, finance, and HR
6. Sensible benefits including pension, life assurance, wellbeing support, wedding leave, bike to work, etc.
7. Referral bonuses for recommending friends
8. Performance-based bonuses
9. Celebrations and recognition, including birthday cards
10. Opportunity to work with a respected brand focused on people development
11. Multiple locations across the UK and Ireland with relocation support available