Head Waiter / Waitress

DineForm; Greater London; Presencial; GBP 18.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company pension

Discounted or free food

Employee discount

Flexible schedule

Sick pay

Descripción de la vacante

DineForm is seeking a Head Server to lead the floor at Figo Stratford, spearheading service with energy and hands-on leadership. You will guide the front-of-house team, manage guest flow, and ensure memorable guest journeys in a bustling, Italian-inspired setting.

Ideal candidates bring experience from busy restaurants, a passion for hospitality, and a readiness to upsell and train staff. This full-time, in-person role supports a dynamic restaurant group with growth opportunities and employee

Formación

• Proven experience in a busy, fast-paced restaurant.
• Previous experience as Head Server or Supervisor preferred.
• Passion for Italian food, hospitality, and guest experience.
• Strong leadership and communication skills.
• Flexible to work evenings and weekends.

Responsabilidades

• Lead and support the front-of-house team during service.
• Manage the floor, table allocations, and guest flow effectively.
• Deliver exceptional service and ensure high guest satisfaction.
• Upsell menu items, drinks, and specials.
• Handle guest feedback and resolve issues professionally.
• Train and support team members to maintain service standards.
• Ensure food safety and hygiene standards are consistently met.
• Work closely with the kitchen and bar teams for smooth operations.
• Manage opening and closing duties.

Conocimientos

Leadership

Communication

Hospitality

Calm under pressure

Descripción del empleo

**About Figo**.

Inspired by the warmth of Italian culture - family, celebration, and great food - Figo is a vibrant restaurant concept where energy, quality, and hospitality come together.. From our open kitchens and wood-fired ovens to our lively dining spaces, we create experiences that bring people together. We are now looking for a passionate**Head Server**to lead the floor and elevate our guest experience..

**The Role**.

As a**Head Server**, you will be a key leader on the floor, ensuring smooth service, supporting the team, and delivering an exceptional guest journey from start to finish.. You will lead by example, bring energy to the service, and help create the atmosphere that defines Figo..

**Key Responsibilities**.

• Lead and support the front-of-house team during service.
• Manage the floor, table allocations, and guest flow effectively.
• Deliver exceptional service and ensure high guest satisfaction.
• Confidently**upsell menu items, drinks, and specials**.
• Handle guest feedback and resolve any issues professionally.
• Train and support team members to maintain service standards.
• Ensure**food safety and hygiene standards**are consistently met.
• Work closely with the kitchen and bar teams for smooth operations.
• Manage opening and closing duties.

**About You**.

• Proven experience in a**busy, fast-paced restaurant**.
• Previous experience as a**Head Server or Supervisor**preferred.
• Passion for**Italian food, hospitality, and guest experience**.
• Strong leadership and communication skills.
• Confident, energetic, and hands-on approach.
• Ability to stay calm and organised under pressure.
• Flexible to work evenings and weekends.

**Why Join Figo**.

• Be part of a**growing, dynamic restaurant group**.
• Work in a high-energy, supportive environment.
• Opportunities for**progression and development**.
• Staff benefits and dining discounts.

**Work Location**:

In person.

Benefits:

• Company pension.
• Discounted or free food.
• Employee discount.
• Flexible schedule.
• Sick pay.

Experience:

• Hospitality: 2 years (required).

Work authorisation:

• United Kingdom (required).

Work Location: In person

• Experience: Required
• Employment: Full-time
• Salary: £13 - £16 hourly
• Starting time: Immediate start!

About DineForm:

Dineform is a dynamic hospitality group managing Figo Stratford, Figo Leyton, Mirella Leytonstone, Hera Stratford, Fano Stratford, Bella Vita Broadway and Pivaz, delivering quality dining and memorable guest experiences.