Head Waiter/Waitress

Bocca di Lupo; City of Westminster; On-site; GBP 14,000 - 23,000; Full time

Benefits offered by this job

Training & career development

Staff dining discount

Gelato from Gelupo

Wellbeing allowance

Training funding (£300)

Job summary

Bocca di Lupo, a multi-award winning regional Italian restaurant in Soho, seeks a Head Waiter/Waitress who thrives in a lively setting and loves delivering exceptional hospitality. You will lead guest interactions, manage sections, and uphold service standards with confident, guest-focused service.

The role offers training, career development, and a strong sense of team. Benefit from a generous staff discount, wellbeing support, and opportunities to enhance wine knowledge across a curated

Qualifications

• Experience in a busy high-end restaurant.
• Passionate about delivering exceptional guest experiences.
• Friendly, hardworking and reliable.

Responsibilities

• Manage sections and table flow during busy services.
• Act as the main guest contact, handling issues calmly and decisively.
• Support standards and menu knowledge on the floor.
• Drive a strong guest experience through confident service and awareness.

Skills

Guest service

Communication

Teamwork

Reliability

Job description

Bocca di Lupo is a multi-award winning regional Italian restaurant located in the heart of Soho. We specialise in the obscure and the delicious highlights of food from all across Italy's twenty regions.

We’re looking for an experienced Head Waiter/Waitress who loves the buzz of a busy restaurant, the thrill of giving great service and the joy of making people happy with great hospitality.

Why work for us:

We are an excellent place in which to grow and improve your skills and as part of the family you'll get : ongoing training & career development, generous dine in and staff discount discount, a free scoop of gelato from our sister site Gelupo, an annual wellbeing allowance to spend on your health and wellbeing and up to £300 a year towards training. We have a strong promote from within ethos and our entire management team for the restaurant, both front & back of house, is made up of people who have been promoted to their roles internally.

Responsibilities

• Manage sections and table flow during busy services
• Act as the main guest contact, handling issues calmly and decisively
• Support standards, and menu knowledge on the floor
• Drive a strong guest experience through confident service and awareness

Successful candidate should have/be:

• Be passionate about Italian food
• Have experience in a busy high-end restaurant.
• Be friendly, hardworking & reliable

Why you should join us:

• Very competitive earning- up to £17.28 for a very experienced waiter
• Full time hours, with a flexible working pattern over 5 days a week
• The chance to improve your wine knowledge with around 150 Italian wines, many of which are exclusive to us
• Ongoing training & career development
• Annual training allowance,
• Additional day of holiday for each year spent with us
• Generous staff discount when dining in
• A free meal for two in your birthday month
• the ability to buy cost price food & wine from us to enjoy at home
• Staff trip to Italy
• Monthly events and outingsThe chance to work in a team of people passionate about producing and serving exceptional food and drinks
• Company pension

If you are passionate about delivering exceptional guest experiences and thrive in a fast-paced environment, we would love to hear from you!