Supervisor

DineForm; Greater London; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Employee discount

Company pension

Job summary

DineForm is seeking a Supervisor for Mirella Leytonstone, a busy café in Leytonstone. This hands-on role includes leading floor operations, supporting FOH, and running independent shifts to ensure a high-quality guest experience.

You will train and mentor team members, manage guest feedback, and drive sales through upselling, all while maintaining health, safety and hygiene standards. Evening and weekend work is required.

Qualifications

• Experience as a Supervisor or Junior Manager in a restaurant.
• Confident running shifts independently.
• Strong leadership with a hands-on approach.
• Passion for Italian food and hospitality.
• Organised, proactive, and calm under pressure.
• Excellent communication and team management skills.
• Flexible to work evenings and weekends.

Responsibilities

• Lead the team on the floor, ensuring smooth and efficient service.
• Support front-of-house operations and step in during busy periods.
• Run solo shifts confidently.
• Train and support team members to maintain high service standards.
• Handle guest feedback and resolve issues professionally.
• Drive sales through upselling and team engagement.
• Assist with stock control, ordering, and inventory management.
• Ensure compliance with health, safety, and hygiene standards.

Skills

Leadership

Shift independence

Guest service

Communication

Team management

Organised

Calm under pressure

Upselling

Job description

About Us

Welcome to Mirella, a vibrant café ristorante in the heart of Leytonstone, inspired by the warmth of Italian hospitality. We are passionate about fresh food, authentic flavours, and creating a welcoming atmosphere where guests can relax, enjoy, and come back for more. From pizza to classic Italian dishes, everything we do is built around quality, consistency, and genuine service.

The Role

We are looking for a Supervisor to join our team. This is a hands-on, floor-focused role where you will lead by example, support the team during service, and help deliver a high-quality guest experience. You will also be trusted to run independent (solo) shifts taking responsibility for the daily operations when required.

Key Responsibilities

• Lead the team on the floor, ensuring smooth and efficient service.
• Support front-of-house operations and step in during busy periods.
• Run solo shifts confidently.
• Train and support team members to maintain high service standards.
• Handle guest feedback and resolve issues professionally.
• Drive sales through upselling and team engagement.
• Assist with stock control, ordering, and inventory management.
• Ensure compliance with health, safety, and hygiene standards.

About You

• Experience as a Supervisor or Junior Manager in a restaurant.
• Confident running shifts independently.
• Strong leadership with a hands-on approach.
• Passion for Italian food and hospitality.
• Organised, proactive, and calm under pressure.
• Excellent communication and team management skills.
• Flexible to work evenings and weekends.

What We Offer

• Competitive hourly rate.
• Employee discount.
• Company pension.
• Opportunity to grow within a supportive and developing team.
• A friendly, energetic, and fast-paced working environment.

Benefits

• Company events.
• Company pension.
• Discounted or free food.
• Employee discount.

Experience

Required

• Restaurants: 3 years (required).

Work Authorisation

• United Kingdom (required).

Work Location

In person

Employment

Full-time

Salary

£14 – £15 hourly

Starting time

Immediate start!

About DineForm

Dineform is a dynamic hospitality group managing Figo Stratford, Figo Leyton, Mirella Leytonstone, Hera Stratford, Fano Stratford, Bella Vita Broadway and Pivaz, delivering quality dining and memorable guest experiences.