Head Waiter/Waitress

Ardent Pub Group; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Group & External Partners Dining

Private Healthcare

Employee of the Month Awards

24/7 GP & EAP

Staff meals provided

Paid breaks

Training & onboarding

Staff events

Charity day

CODE Membership

Wellbeing support

Gifting & recognition

Coaching & training

Job summary

Ardent Pub Group is seeking a Head Waiter/Waitress for The Cadogan Arms in Chelsea. You will deliver a warm welcome, ensure exceptional service, and lead the front-of-house team to maintain high standards across every visit.

A typical week includes a mix of shifts, with opportunities to grow within a quality-driven, community-focused pub group known for its people-first culture.

Qualifications

• Previous experience as a Senior Waiter, Head Waiter, or Supervisor within a quality pub or restaurant.
• Passion for delivering outstanding and memorable guest experiences.
• Interest in hospitality with a desire to learn, grow, and develop with the business.
• Excellent attention to detail and a warm, personable, and professional approach.

Responsibilities

• Lead front-of-house team to deliver high standards of service.
• Provide a warm, genuine welcome and maintain exceptional service throughout each guest visit.
• Inspire the front-of-house team by example to uphold top-tier standards.
• Support shift patterns and team coordination as required.
• Drive guest satisfaction and progression within the hospitality team.

Skills

Senior Waiter/Head Waiter/Supervisor

Guest experience focus

Hospitality mindset

Attention to detail

Job description

At Ardent Pub Group, everything starts with people. Whether you’re walking into one of our pubs or joining our team, you’ll be met with genuine warmth. We build pubs that are rooted in their communities, driven by purpose and built to last.

We operate three acclaimed pubs - The George (Fitzrovia), The Cadogan Arms (Chelsea), and The Hound (Chiswick) - each rooted in tradition but full of fresh energy. Named Food-Led Pub Group of the Year at the 2024 R200 Awards, with The Cadogan Arms and The George both featured in the Top 100 Gastropubs list, we’ve also won the 2026 Best Premium Food Offer at The Publican Awards - cementing our reputation for leading the way in exceptional pub dining.

As hospitality’s highest-scoring B-Corp certified company, we’re committed to doing business the right way - balancing exceptional guest experiences with meaningful social and environmental impact. Our culture is just as important as our performance, which is why we’re proud to be recognised in CODE Hospitality’s Happiest Places to Work 2025 and Sunday Times Best Places to Work 2026.

Our mission is to deliver the gold standard of public houses - where quality food, drink, and service create exceptional experiences. If that resonates, we’d love to hear from you.

Benefits and Culture

• Group & External Partners Dining Discount up to 50%
• Private Healthcare with Vitality after 1 year service( 40% off with Virgin Active, PureGym & Nuffield Gyms)
• Employee of the Month Awards
• 24/7 GP & EAP Access
• Freshly cooked team meals everyday
• All breaks are paid
• Employee Referral Bonus up to £800
• Industry leading training & onboarding
• Twice yearly staff parties
• 1 paid day per year to donate to a charity of your choosing
• CODE Membership
• Hospitality Rewards Enhanced Membership Package
• Wellbeing & EAP Support including 1 on 1 sessions
• LOS, Bday, Maternity, Paternity, Wedding Gifts
• Bespoke coaching and training courses

The Position

As Head Waiter/Waitress at The Cadogan Arms, you will play a key role in shaping the guest experience. You’ll deliver a warm, genuine welcome, ensure exceptional service throughout every visit, and lead by example—continually inspiring the front-of-house team to deliver the same high standards.

The ideal Head Waiter / Waitress will have:

• Previous experience as a Senior Waiter, Head Waiter, or Supervisor within a quality pub or restaurant
• A genuine passion for delivering outstanding and memorable guest experiences
• A strong interest in hospitality, with a desire to learn, grow, and develop with the business
• Excellent attention to detail and a warm, personable, and professional approach

A typical working week may look like 5 working days, including 3 single shifts and 2 double shifts. As with most roles in hospitality, shift patterns may vary depending on business needs.

If you take pride in great guest service and enjoy leading a team in a welcoming, quality-driven pub, we’d love to hear from you. This role is a great opportunity for someone who wants to progress and grow in the hospitality industry.

Our commitment to Equity, Diversity and Inclusion

At Ardent Pub Group, the greatest welcome isn’t just something we give to our guests — it’s something we extend to everyone who walks through our doors. Our pubs are built on warmth, character and community, and that only works when the people who make them thrive feel respected, valued and able to be themselves.

We believe that a diverse team makes for a better pub: richer ideas, better problem-solving, more creativity and a stronger connection to the communities we serve. Inclusion isn’t an initiative for us — it’s part of how we operate every day.