Head Waiter/Waitress

Emberwood; Bath; Híbrido; GBP 27.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free hotel breaks and discounted stays

Heka benefits platform with £150 start

Salary sacrifice: cycle to work

Enhanced maternity/paternity leave

Annual social events

Learning and development programs

Wisdom Wellbeing 24/7 support

Free meals on duty

On-site parking

Bespoke uniforms

Descripción de la vacante

Emberwood in Bath seeks a Head Waiter to lead service with passion, ensuring exceptional guest experiences from welcome to farewell.

You will guide the team, train staff, and oversee service across sections while maintaining brand standards and guest focus in every interaction.

Formación

• At least 2 years in a comparable Head Waiter role in a hospitality setting.
• Must be guest-focused with high standards of service.
• Experience training and shaping a hospitality team.

Responsabilidades

• Interact with guests to build trust and repeat business.
• Ensure preparation and delivery of service to high standards.
• Train staff in order of service, menu knowledge and guest experience.
• Complete tasks assigned by restaurant manager or line manager.
• Comply with health and safety standards in daily operations.
• Run a restaurant section with energy and personality.
• Oversee Emberwood sections and support delivery of high-quality product.
• Open or close the restaurant correctly.
• Lead with enthusiasm to create a positive atmosphere for staff and guests.

Conocimientos

Guest-focused

Team leadership

Service excellence

Training & coaching

Descripción del empleo

SALARY: £29,520 + Tronc (Approx 3-4k per annum)

FULL TIME 40 hours (5 DAYS OUT OF 7) – EVENINGS AND WEEKENDS

Emberwoodis a destination restaurant at the heart of Francis Hotel Bath, rooted inBath and inspired by its people. The restaurant welcomes both hotel guestsdiscovering the city and locals who return time and again, drawn by a sharedappreciation for warm hospitality and thoughtful food.

At Emberwood, we believe great hospitality is built on meaningfulconnections. Connections between our teams, our guests, and the trustedpartners and suppliers who support us every day. These relationships shapehow we work together, how we care for others, and how we create experiencesthat feel genuine, generous, and memorable.

Our approach is centred on pride in the everyday. From the first welcome tothe final farewell, excellence is evident in the details, with care andconsideration for every plate, every service, and every interaction.

Since opening, Emberwood has attracted attention from leading voices infood and hospitality. The restaurant is listed in the Michelin Guide 2025 andhas been reviewed and featured by respected critics, including WilliamSitwell and Tom Parker Bowles. Emberwood has also welcomed visits fromfigures such as Marco Pierre White, reflecting the growing confidence in itsoffer.

Emberwood is part of Sir Richard Sutton Ltd, a family-owned hospitalitybusiness that takes a long-term view, investing in quality and care whilebuilding something that lasts. We aim to create environments where teams feelsupported, trusted, and proud of the experience they create together.

Here are just some of the benefits you can enjoy when youjoin us:

• Free and discounted hotel breaks - From thefirst day of service, you can benefit from a free break of one or two days inany Sutton Hotel Collection hotel, in a 12-month period. Additionally, you,your family and your friends are also entitled to discounted stays across allof our hotels including dining in our restaurants.
• Heka benefits platform – your access to Hekabegins from day one and is pre-loaded with a balance of £150 to use against awide range of wellness focussed products, experiences and schemes includinghealth cash plans and gym memberships.
• Salary sacrifice schemes including cycle towork, tech and electric vehicles (T&Cs apply)
• Enhanced Maternity and Paternity Leave (26 weeksat 90% for expectant mothers, four weeks leave at 90% for fathers)
• Annual social and celebration events.
• Learning and Development - An extensive range oftraining opportunities are available to facilitate your personal developmentincluding our in-house Catalyst Aspire and Inspire programmes and externalstudy sponsorship.
• Wisdom Wellbeing - A confidential, 24/365service offering CBT, therapy, up-to-date information, support and advice on abroad range of subjects.

We also provide you with all the basic benefits such as freenutritious and tasty meals on duty, complimentary on-site parking (whereavailable), and bespoke uniforms for uniformed positions.

Who Are We Looking For?

The Head Waiter will ensure that all food services are well supportedand help direct the members of the team in being prepared for service. Theywill be extremely passionate about food and beverage, supporting the Managersin training the team and arming them with all the tools to succeed duringbriefings. They will be responsible for encouraging the team to remain serviceand guest focused.

They will be the right-hand person of the Management team duringservice, as well as ensure all preparations leading up to those services areexact and precise. They will also be encouraged to deliver magic moments,empowering the team to deliver an exquisite experience to the guest and beproactive in ensuring all public areas and spaces should be looked after.

They should have at least 2 years of full-time experience in acomparable position and environment. It is essential they are guest focused andrecognise that the team will be responsible for delivering an exquisiteexperience. As such, training and shaping the team is fundamental in being ableto achieve a harmonious and passionate collective.

What Are The Key Responsibilities?

• Guest Interaction and Repeat Business built on trust and experiences.
• Ensure the preparation and delivery of service is at the higheststandards in relation to our offering.
• Assist with training of staff in the consistent delivery of the order ofservice, menu knowledge and elevating the guest experience.
• Complete individual tasks assigned by the restaurant manager or linemanager
• Compliant with Health and Safety Standards, built in to deliverexquisite experiences for guests.
• Run a section in the restaurant, loungeor terrace with enthusiasm, energy and personality.
• Oversee all sections accorss Emberwoodand support the team in delivery of the product to a high standard
• Responsibility for the correct opening or close-down of the restaurant
• Leadership though energy and enthusiasm for the environment and brand tocreate a positive feeling for all staff and guests.