Head Waiter & Service Coach

Caffe Concerto Limited; Broadway; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Staff discount 50%

Holiday entitlement 4 weeks

Learning & development

Free meals

Tips & incentives

45 hours per week

No split shifts

Job summary

Caffe Concerto is seeking a Head Waiter / Service Trainer to lead the front-of-house team and train staff to uphold exceptional service standards across luxury café and dining settings.

Joining this iconic brand means delivering outstanding guest care, coaching team members, and maintaining high standards of presentation and hospitality in a busy, high-end environment. Immediate start and full-time hours available.

Qualifications

• Proven experience in a Head Waiter or similar supervisory role.
• Experience training or coaching front-of-house staff.
• Excellent communication and guest-focused approach.

Responsibilities

• Lead, motivate, and support the waiting team during service.
• Train new and existing staff in excellent table service and guest care.
• Ensure all guests receive a warm welcome and professional service.
• Maintain high standards of presentation, communication, and hospitality.
• Supervise the restaurant floor and ensure smooth daily operations.
• Support staff with order taking, food and drink service, and guest requests.
• Coach team members on upselling, menu knowledge, allergens, and service steps.
• Monitor service quality and provide feedback to improve performance.
• Handle guest queries and complaints professionally and efficiently.
• Ensure the restaurant is clean, organised, and ready for service at all times.
• Work closely with managers, bartenders, kitchen staff, and other departments.
• Support opening and closing procedures when required.
• Ensure compliance with food safety, health and safety, and company standards.

Skills

Head Waiter experience

Staff training

Guest service

Communication skills

Leadership under pressure

Job description

Caffe Concerto is seeking a Head Waiter / Service Trainer to lead the front-of-house team and train staff to uphold exceptional service standards across luxury café and dining settings.

Joining this iconic brand means delivering outstanding guest care, coaching team members, and maintaining high standards of presentation and hospitality in a busy, high-end environment. Immediate start and full-time hours available.