Head Waiter: Lead Service & Guest Experience

Ivy Restaurants Ltd; Greater London; Hybrid; GBP 17,000 - 28,000; Full time

Benefits offered by this job

Management Career Development Program

Extra holiday days (up to 5)

50% staff discount for you and up to 3

Gift voucher for career anniversaries

Refer-a-Friend Bonus

Birthday off - Guaranteed

Access to retailer discounts

Guaranteed 20 hours minimum

Job summary

The Ivy Asia in London is seeking a Head Waiter to lead service across a section, take orders, and ensure exceptional guest experiences. You will supervise and support a team of Commis Waiters, driving professional standards and welfare on shift.

Applicants should have 1+ years in this role, demonstrate a solution-driven approach, and work well under pressure as a true team player. The Ivy Collection offers a dynamic, inclusive environment and strong staff benefits.

Qualifications

• At least 1+ years’ experience in Head Waiter or a senior service role.
• Strong professional service skills and team-player mindset.
• Ability to work under pressure and maintain service excellence.

Responsibilities

• Control a section during service and take food orders.
• Serve guests and provide a professional bill service.
• Direct and motivate a team of Commis Waiters.
• Support team welfare, safety and development.

Skills

Team leadership

Customer service

Communication

Problem solving

Job description

The Ivy Asia in London is seeking a Head Waiter to lead service across a section, take orders, and ensure exceptional guest experiences. You will supervise and support a team of Commis Waiters, driving professional standards and welfare on shift.

Applicants should have 1+ years in this role, demonstrate a solution-driven approach, and work well under pressure as a true team player. The Ivy Collection offers a dynamic, inclusive environment and strong staff benefits.