London - Head Waiter

The Ivy Collection; Greater London; Hybrid; GBP 17,000 - 28,000; Full time

Benefits offered by this job

Management Career Development Program

Extra holiday days (up to 5)

50% staff discount for you and up to 3

Gift voucher for career anniversaries

Refer-a-Friend Bonus

Birthday off - Guaranteed

Access to retailer discounts

Guaranteed 20 hours minimum

Job summary

The Ivy Asia in London is seeking a Head Waiter to lead service across a section, take orders, and ensure exceptional guest experiences. You will supervise and support a team of Commis Waiters, driving professional standards and welfare on shift.

Applicants should have 1+ years in this role, demonstrate a solution-driven approach, and work well under pressure as a true team player. The Ivy Collection offers a dynamic, inclusive environment and strong staff benefits.

Qualifications

• At least 1+ years’ experience in Head Waiter or a senior service role.
• Strong professional service skills and team-player mindset.
• Ability to work under pressure and maintain service excellence.

Responsibilities

• Control a section during service and take food orders.
• Serve guests and provide a professional bill service.
• Direct and motivate a team of Commis Waiters.
• Support team welfare, safety and development.

Skills

Team leadership

Customer service

Communication

Problem solving

Job description

Welcome to The Ivy Asia, where Asian flavours intertwine with unparalleled excitement. Step into our opulent and innovative venues, where our renowned colourful glass floor casts a magical allure, captivating every guest. Join us on a unique journey where fine cuisine meets theatrical elegance, elevating your dining experience to extraordinary heights.

We’re searching for a dynamic Head Waiter to join our team and become part of something special.

Benefits & Rewards:

• Competitive Industry pay (Hourly + Tronc)
• A Management Career Development Program, which includes online and practical assessments.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries with a gift voucher to dine in our restaurants.
• Refer and Friend Bonus
• Birthday off - Guaranteed!
• Access to discounts on 100s of retailers, health, entertainment, travel & more
• Guaranteed 20 hours minimum contract

Key elements of your role as Head Waiter will involve controlling a section during service, taking food orders, serving guests and providing a professional bill service. Responsible for directing and motivating a team of Commis Waiters, you will also take an active interest in your team’s welfare, safety, and professional development.

About you: You have at least 1+ years’ experience in this role and are solution-driven, working well under pressure. You pride yourself on your professional approach to service excellence and you are a real team player.

The Ivy Collection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About us: Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.