Head Waiter / Waitress

Hard Rock Cafe International; Greater London; On-site; GBP 19,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Career development

Extra holiday days

Staff discount

Birthday day off

Refer a friend bonus

Discounts across retailers

Minimum 20 hours

Job summary

The Ivy Collection in the United Kingdom is seeking a dynamic Head Waiter to join our team. You will manage a service section, take orders, serve guests, and provide a professional bill service while guiding junior waitstaff.

We value at least 1 year of experience, a solution‑driven mindset, and the ability to work well under pressure. The role offers competitive pay, a development program, extra holiday days, staff dining discounts, and a guaranteed minimum of 20 hours per week.

Qualifications

• At least 1 year of experience in this role.
• Solution-driven and able to work well under pressure.
• Professional approach to service excellence.
• A real team player.

Responsibilities

• Control a section during service.
• Take food orders and serve guests.
• Provide a professional bill service.
• Direct and motivate a team of junior waitstaff.
• Support team welfare, safety and development.

Skills

Head Waiter experience

Team leadership

Customer service

Service excellence

Job description

MUST HAVE EXPERIENCE IN QUALITY RESTAURANT! Welcome to The Ivy Collection, we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.

We’re searching for adynamicHead Waiterto joinourteam and become part of something special.

Benefits &Rewards:

• Competitive Industry pay (Hourly + Tronc)
• A Management Career Development Program, which includes online and practical assessments.
• Extra holiday allowancefor length of service, up to 5 extra days after 5 years.
• 50% staff discountfor you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries with a gift voucher to dine in our restaurants.
• You can take your Birthday as a day off- Guaranteed!
• Refer and Friend Bonus Access to discounts on 100s of retailers, health, entertainment, travel & more
• Guaranteed 20 hours minimum contract

Key elements of your roleasHead Waiterwill involve controllinga sectionduring service, takingfoodorders, servingguestsandproviding a professional bill service. Responsiblefor directing and motivating a team of Commis Waiters, you will also takean active interest inyour team’swelfare, safety, and professional development.

About you:

You haveat least1+ years’ experience in thisrole and are solution-driven, working well under pressure. You pride yourself on your professional approach to service excellence and you are a real team player.

The Ivy Collection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About us:

Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.