Head Waiter: Lead Service & Guest Experience

Boparan Restaurant Group; Greater London; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Training & progression

Bonus scheme

Dining discounts

Flexible working

Job summary

The Cinnamon Collection in London is seeking a Head Waiter to lead the front-of-house team and deliver impeccable service in a vibrant, contemporary Indian dining environment.

You will inspire staff, manage bookings, train juniors, and ensure high standards of presentation and guest satisfaction across our restaurants. This is a role within BRG's reputation for hospitality excellence.

Qualifications

• Experienced in high-end restaurants delivering impeccable service.
• Natural leadership with the ability to inspire a team.
• Passion for guest experiences and personalised recommendations.
• Calm under pressure with strong time-management.
• Knowledge of food and wine to enhance dining experiences.

Responsibilities

• Lead with Excellence: oversee wait staff to ensure a seamless dining experience.
• Enhance the Guest Experience: provide personalised recommendations and manage special requests.
• Support Front-of-House Operations: collaborate with management on bookings and guest issues.
• Mentor the Team: train and coach junior wait staff on service and menu knowledge.
• Uphold High Standards: ensure cleanliness and presentation from setting tables to guest flow.

Skills

Experienced professional

Natural leader

Customer focused

Organised

Food & wine knowledge

Job description

The Cinnamon Collection in London is seeking a Head Waiter to lead the front-of-house team and deliver impeccable service in a vibrant, contemporary Indian dining environment.

You will inspire staff, manage bookings, train juniors, and ensure high standards of presentation and guest satisfaction across our restaurants. This is a role within BRG's reputation for hospitality excellence.