Lead Waiter — Service Leader & Team Coach

Hawksmoor St Pancras; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Tronc paid

Free team meals

50% off food

Income protection

Volunteer days

Wage access

Referral bonuses

Savings benefits

Welfare budget

Training and progression

Job summary

Hawksmoor St Pancras in London is seeking a Head Waiter to lead on the floor, delivering confident, knowledgeable service while supporting and developing the waiting team. This hands-on leadership role runs sections and guides junior team members to ensure every guest enjoys warm, seamless hospitality.

The role requires experience as a waiter in a high-volume restaurant, the ability to lead a section, stays calm under pressure, and a passion for hospitality and personal growth.

Qualifications

• Experience as a waiter in a quality, high-volume restaurant.
• Ability to lead a section and support others.
• Warm, personable and comfortable engaging with guests.
• Calm and organised under pressure.
• Passionate about hospitality and developing your skills.

Responsibilities

• Deliver exceptional service on the floor, setting the standard for the team.
• Lead sections confidently during busy services.
• Support, coach and develop waiters and food runners.
• Assist managers with guest experience and service recovery.
• Maintain strong communication between floor, kitchen and bar.
• Uphold Hawksmoor standards of presentation, knowledge and hospitality.

Skills

Waiter experience

Section leadership

Guest engagement

Calm under pressure

Hospitality passion

Job description

Hawksmoor St Pancras in London is seeking a Head Waiter to lead on the floor, delivering confident, knowledgeable service while supporting and developing the waiting team. This hands-on leadership role runs sections and guides junior team members to ensure every guest enjoys warm, seamless hospitality.

The role requires experience as a waiter in a high-volume restaurant, the ability to lead a section, stays calm under pressure, and a passion for hospitality and personal growth.