Head Waiter: Create 5-Star Guest Experiences

Virgin Hotels Edinburgh; London Borough of Hackney; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Birthday paid day off

Annual leave up to 33 days

Health cash plan

Wagestream – access pay early

Discounted Room Rates

Teammate meals

Job summary

Virgin Hotels London-Shoreditch is seeking a Head Waiter with a passion for exceptional service and a welcoming demeanor. The role focuses on delivering casual, friendly, and natural service that makes guests feel at home while exciting them with memorable experiences.

You will oversee beverage service, maintain standards, and ensure guests are of legal drinking age. Fluent English and the ability to engage at all levels are essential, as is a genuine commitment to guest satisfaction.

Qualifications

• Fluent English required to converse at all levels.
• 1–2 years’ experience in a full-service restaurant or lounge preferred.
• Passion for exceptional service and guest satisfaction.

Responsibilities

• Lead the service of beverages and ensure guest requirements are met.
• Prepare the restaurant daily and maintain cleanliness during shifts.
• Stock supplies and maintain hygiene; wash and polish glassware.
• Enter items into POS accurately and handle cash according to policy.
• Guide guests about hotel and city attractions; ensure ID for legal age.
• Provide 5-star service throughout the guest experience.

Skills

Fluent English

Job description

Virgin Hotels London-Shoreditch is seeking a Head Waiter with a passion for exceptional service and a welcoming demeanor. The role focuses on delivering casual, friendly, and natural service that makes guests feel at home while exciting them with memorable experiences.

You will oversee beverage service, maintain standards, and ensure guests are of legal drinking age. Fluent English and the ability to engage at all levels are essential, as is a genuine commitment to guest satisfaction.