Head Waiter

Caprice Restaurants; Greater London; Presencial; GBP 35.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

30% Dining discount across Caprice

Early pay & financial coaching via Str

Enhanced parental leave

Cycle to work & refer-a-friend bonus

Language classes & awards

Private medical & life assurance

Employee Assistance Programme

Pension scheme with employer contrib

Descripción de la vacante

Sexy Fish in Mayfair is seeking a dedicated Head Waiter to lead our front-of-house team and uphold the restaurant's high service standards. You will oversee dining operations, mentor staff, and ensure guests receive exceptional attention in a fast-paced, luxury environment.

Join a team that values professionalism, teamwork, and guest satisfaction, with access to dining discounts across Caprice restaurants and a competitive benefits package.

Formación

• Proven experience as Head Waiter or similar FOH role in hospitality.
• Strong organizational, communication, and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Familiarity with reservation systems and basic admin tasks.

Responsabilidades

• Oversee day-to-day dining area operations and service standards.
• Supervise and mentor waitstaff to maintain a positive work environment.
• Handle guest inquiries and resolve concerns promptly.
• Collaborate with management to organize private events.
• Assist in training front-of-house staff.
• Monitor reservations and seating to optimize guest flow.
• Contribute to an inclusive atmosphere for guests and staff.

Conocimientos

Head Waiter leadership

Front-of-house experience

Organizational skills

Communication skills

Interpersonal skills

Herramientas

Reservation systems

Descripción del empleo

Sexy Fish, located in the heart of Mayfair, is an avant-garde dining destination celebrated for its opulent decor, innovative cuisine, and electric atmosphere. As a pioneer in the culinary scene, Sexy Fish offers a unique blend of art, fashion, and culinary excellence. Our food takes its inspiration from Asian cuisine, with a focus on Japan - sushi, sashimi, tempura, and robata. The bar is known for offering the world's largest Japanese Whisky Collection and prides itself on unique service standards and cocktail knowledge. With creativity and flair at the front of every cocktail & drink created, the team won the Best International Restaurant Bar at TOTC 2022.

We are currently seeking a dedicated and experienced Head Waiter to lead our front-of-house team. As the Head Waiter, you will play a central role in overseeing the dining experience, managing the waitstaff, and contributing to the overall success of our establishment.

Key Responsibilities:

• Oversee the day-to-day operations of the dining area, ensuring high service standards.
• Supervise and mentor waitstaff, providing guidance to maintain a positive work environment.
• Handle guest inquiries and concerns with professionalism and prompt resolution.
• Collaborate with the management team to organize and execute private events and functions.
• Assist in training and development programs for front-of-house staff.
• Monitor reservation systems and seating arrangements to optimize guest flow.
• Contribute to maintaining a positive and inclusive atmosphere for both guests and staff.

Requirements:

• Proven experience as a Head Waiter or in a similar front-of-house role within the hospitality industry.
• Strong organizational, communication, and interpersonal skills.
• Exceptional problem-solving abilities and a proactive approach to operational challenges.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Familiarity with reservation systems and basic administrative tasks.

Benefits:

• 30% Dining discount across our Caprice restaurants (excluding Scott's Mayfair) & The Ivy Collection
• Access to early pay, savings tools & financial coaching via Stream
• Enhanced maternity & paternity leave
• Cycle to work scheme and refer-a-friend bonuses up to £1,000
• English language classes, length of service awards & employee recognition bonuses
• Private medical and life assurance for senior leaders
• Employee Assistance Programme
• Plus, a structured pension scheme with employer contributions

We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.