Head Waiter

WSH Group; Englefield Green; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Life Assurance

Enhanced maternity/paternity leave

Company sick leave

Company annual leave

Employee discounts

Employee Assistance Programme

Mental Health First Aiders

Job summary

The Savill Garden Kitchen, Windsor Great Park, operated by Benugo, is seeking an experienced Head Waiter to lead the restaurant floor and support the management team in delivering exceptional guest experiences.

Role requires hands-on leadership, passion for hospitality, and a commitment to high service standards. Competitive rate (£15.50/hour + tips) with shifts 3–5 days per week, including weekends. Opportunities to develop within a fast-growing, prestigious client list.

Qualifications

• Experience leading from the floor in a busy restaurant or hospitality setting.
• Strong guest service skills with the ability to coach and motivate a team.
• Excellent communication and knowledge sharing with guests and kitchen/management.

Responsibilities

• Lead the restaurant floor during busy services and ensure smooth day-to-day operations.
• Deliver exceptional, friendly and knowledgeable service to every guest.
• Coach, support and motivate the waiting team to maintain high standards.
• Allocate sections and assist in organising the restaurant floor for optimal service.
• Take orders and serve food and drinks to a high standard.
• Develop menu/product knowledge and confidently share with guests.
• Collaborate closely with kitchen and management for efficient service.
• Handle guest feedback professionally and support resolution of issues.
• Maintain restaurant standards, cleanliness and presentation at all times.
• Support management with team briefings and training of new members.
• Ensure food safety and health and safety standards are followed.

Skills

Leadership

Team management

Customer service

Hospitality experience

Communication

Job description

We are looking for an experienced and passionate Head Waiter to join the team at The Savill Garden Kitchen, Windsor Great Park.

Situated within The Savill Garden Visitor Centre, Savill Kitchen includes a large and energetic restaurant and three cafés. We serve a seasonal menu featuring British classics and locally sourced ingredients, with a strong focus on delivering warm, friendly and memorable hospitality.

As Head Waiter, you will play a key role in leading the restaurant floor and supporting the management team to deliver an exceptional guest experience. This is a hands-on position for someone who loves hospitality, leads by example and takes pride in great service.

Rate: £15.50 per hour + tips

Shifts: 3-5 days out of 7 / Weekends

Contract: Full Time / Part Time

About the role

• Leading the restaurant floor during busy services and ensuring smooth day-to-day operations
• Delivering exceptional, friendly and knowledgeable service to every guest
• Supporting, coaching and motivating the waiting team
• Allocating sections and supporting the organisation of the restaurant floor
• Taking orders and serving food and drinks to a high standard
• Developing strong menu and product knowledge and confidently sharing this with guests
• Working closely with the kitchen and management team to ensure an efficient service
• Handling guest feedback professionally and supporting the resolution of any issues
• Ensuring restaurant standards, cleanliness and presentation are maintained at all times
• Supporting the management team with team briefings and the training of new team members
• Ensuring food safety and health and safety standards are followed at all times

Please be aware that our venue is situated at a distance from public transportation, which may pose a challenge for some applicants. While cycling or driving can offer more convenient access, we encourage all applicants to consider their transportation options before applying.

We are looking for someone with previous waiting experience in a busy restaurant or hospitality environment.

Previous experience as a Head Waiter, Senior Waiter or in a supervisory Front of House role would be an advantage.

You will be confident leading from the floor, supporting a team and maintaining high service standards during busy periods.

A genuine passion for food, hospitality and creating memorable guest experiences is essential.

Most importantly, you will be a positive team player with great communication skills, a hands‑on approach and the confidence to lead by example.

Benugo has built a culture of inclusivity & progression for all employees. Not only have we retained our family-feel culture, but we also offer a range of benefits including, Madgex Design System Icon.Madgex Design System Icon.

Competitive rate

• Life Assurance
• Enhanced maternity and paternity leave pay for when your family is growing
• Company sick leave
• Company annual leave
• Opportunity to develop and further your career within a fast growing and exciting company with a very prestigious list of clients
• Employee discounts at several retailers & fitness providers
• Access to our Employee Assistance Programme & our trained Mental Health First Aiders