Head Waiter

C&E-Recruitmen; Dolgellau; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Package up to £32,000 incl. gratuities

Gratuities via Tronc (~£3,500 p.a.)

NEST pension

Profit Share Scheme ( Seren Employee)

Meals provided on duty

Training & development plan

Support for professional quals

Career progression across the Seren

Long-service holiday benefits

Milestone rewards

Referral scheme

Hospitality Action support

30% staff discount

Staff room rates at Seren venues

Live and work in Snowdonia location

Job summary

Head Waiter / Head Waitress role at a luxury country house hotel in North Wales, part of Seren Collection. Lead the front of house team, drive exemplary service, and support the restaurant's reputation as a destination for food lovers.

Role focuses on delivering Michelin-level hospitality, managing guest experiences, and mentoring staff within a private 14-bedroom property in Snowdonia. Excellent progression opportunities offered by the group.

Qualifications

• Strong experience in a quality restaurant environment.
• Passion for food, wine and exceptional customer service.
• Experience leading or supervising a front of house team.
• Ability to lead by example and inspire others.
• Genuine and sincere hospitality approach.
• Excellent people and communication skills.
• Resilient and hardworking mindset.
• Teamwork oriented and positive attitude.
• Desire to develop career in high-quality hospitality.

Responsibilities

• Lead the front of house team to deliver outstanding service.
• Oversee restaurant operations and guest experience in line with brand standards.
• Ensure consistent service quality and collaboration with kitchen and bar teams.

Skills

Front of house leadership

Quality restaurant experience

Wine & food knowledge

Customer service excellence

Job description

Head Waiter / Head Waitress - Luxury Country House Hotel, North Wales

A fantastic opportunity has arisen for an experienced and passionate Head Waiter / Head Waitress to join a beautiful luxury country house hotel in North Wales. Set within Snowdonia National Park overlooking the Mawddach Estuary, this 14-bedroom hotel is renowned for its exceptional food, wine and service and was awarded a prestigious Michelin Key in 2024.

The successful Head Waiter / Head Waitress will play an important role in leading the front of house team by example, delivering outstanding service and helping to establish the restaurant as a nationally recognised destination for food lovers.

The Perks

The successful Head Waiter / Head Waitress will receive:

• Package up to £32,000 including gratuities and pension
• Gratuities shared through a Tronc system, currently worth around £3,500 per annum
• Company pension through NEST
• Eligibility to join the Seren Employee Profit Share Scheme
• Meals provided whilst on duty
• Tailored training and development plan
• Financial support towards professional qualifications
• Excellent opportunities for career progression across the group
• Long-service holiday benefits
• Milestone rewards programme
• Generous employee referral scheme
• Employee Assistance Programme through Hospitality Action
• 30% staff discount on food and beverage across Seren Collection venues
• Employee and Friends & Family room rates at Grove of Narberth
• Employee and Friends & Family room rates at Penmaenuchaf Hotel
• Outstanding location to work and live within Snowdonia National Park

The Place

A stunning, privately owned luxury country house hotel overlooking the Mawddach Estuary, at the foot of Cadair Idris within Snowdonia National Park. With just 14 bedrooms, the hotel offers an intimate and highly personal guest experience, alongside an excellent restaurant and renowned wine list. The successful candidate will be joining an award-winning and highly experienced team within a business that places a strong emphasis on family values, quality and exceptional standards.

The Person

The successful Head Waiter / Head Waitress will have:

• Strong experience within a quality restaurant environment
• A genuine passion for food, wine and exceptional customer service
• Previous experience leading or supervising a front of house team
• The ability to lead by example and inspire others
• A genuine and sincere approach to hospitality
• Excellent people and communication skills
• A resilient and hardworking attitude
• A dedicated and positive approach to teamwork
• A desire to develop their career within a high-quality hospitality environment

This is an excellent opportunity for an experienced Head Waiter / Head Waitress to join a highly regarded luxury property, working alongside an award-winning team with genuine opportunities for development and progression.