Head Veterinary Receptionist

IVC Evidensia; Yate; On-site; GBP 18,000 - 22,000; Part time

Benefits offered by this job

Pension scheme

Healthcare benefits

Discounted veterinary care

Cycle to Work scheme

Learning and development opportunities

Job summary

Rowe Vet Group's Rowe Yate Surgery in Yate, England, is seeking a Head Receptionist to lead and support our busy front desk team of eight receptionists. This part-time role emphasizes delivering an exceptional client and pet experience with strong organisational and leadership skills.

You'll oversee day-to-day reception operations, greet clients, manage appointments, answer queries, and support our team to maintain a welcoming practice environment. Prior supervisory experience is advantageous.

Qualifications

• Excellent communication skills and a welcoming manner.
• Experience in a customer-facing role with strong service focus.
• Ability to manage multiple tasks in a busy environment.
• Supervisory or team leadership experience is advantageous.

Responsibilities

• Greeting clients and their pets in a friendly, professional manner.
• Booking, cancelling and changing appointments.
• Dealing with client queries by telephone, email and face-to-face.
• Advising clients on preventative healthcare products.
• Promoting our Pet Healthcare Plans.
• Dispensing medications and prescriptions in accordance with procedures.
• Taking payments and completing daily cashing-up procedures.
• Carrying out general administration and reception duties.
• Maintaining a smooth, efficient and welcoming reception environment.
• Supporting the team to provide consistently high standards of customer service.

Skills

Communication skills

Customer service

Organised

Leadership experience

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

This is an exciting opportunity for an experienced receptionist who enjoys working with people and their pets and is ready to take the next step in their career. You will play a key role in supporting and coordinating our team of 8 receptionists, while ensuring that every client and their pet receives a warm and professional welcome. We are looking for an experienced, organised and people-focused Head Receptionist to join the team at Rowe Yate Surgery on a part time basis, supporting and leading our team of six receptionists.

Rowe Vet Group have a 24-hour hospital in Bradley Stoke and branches in Thornbury, Yate, Winterbourne, Brimsham and Wotton-under-Edge.

This is an exciting opportunity for someone who enjoys the variety of veterinary reception work but is also ready to take the next step into a leadership and coordination role.

As Head Receptionist, you will help oversee the day-to-day running of our busy reception and support the wider reception team to deliver an excellent client experience.

Your Responsibilities Will Include

• Supporting, guiding and coordinating our team of 8 receptionists.
• Greeting clients and their pets in a friendly, professional manner.
• Booking, cancelling and changing appointments.
• Dealing with client queries by telephone, email and face-to-face promptly and professionally.
• Advising clients on our preventative healthcare products.
• Promoting our Pet Healthcare Plans
• Dispensing medications and prescriptions in accordance with practice procedures.
• Taking payments and completing daily cashing-up procedures.
• Carrying out general administration and reception duties.
• Helping to maintain a smooth, efficient and welcoming reception environment.
• Supporting the team to provide consistently high standards of customer service.

Working Pattern

Monday 8-5pm, Wednesday 1-7.30pm, Thursday 8-2pm, Friday 8-1.30pm

Salary £13.76 per/hr

You Might Be a Great Fit If...

We are looking for someone who is confident, approachable and highly organised, with excellent communication skills and a genuine passion for delivering outstanding client care. You will ideally have previous experience within a veterinary reception environment, with an understanding of the demands and pace of a busy veterinary practice. Previous supervisory or team leadership experience would be an advantage.

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off FTE
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
• Employee wellbeing initiatives including - Healthcare Cash Plan and Cycle to Work scheme
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits: choose from a range of benefits to suit you - including Green Cars salary sacrifice scheme and access to discounts/cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £0 an hour

Up to £13.76 per/hr

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.