Head Receptionist - St Mawes

AB Boutique Hotels Ltd; Truro; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Staff discounts

Training & career paths

Spa/Health club membership

Competitive salary

Annual events/awards

Job summary

AB Boutique Hotels Ltd in St Mawes is seeking a Head Receptionist to shape the guest experience from door to departure. You will lead the day-to-day reception, support and develop the team, and ensure a warm, seamless welcome.

This role requires hotel front office experience, supervisory skills, strong guest service and communication, and the ability to stay calm during busy periods. Training opportunities, staff discounts and a boutique hotel environment are offered.

Qualifications

• Previous hotel Reception or Front Office experience.
• Some supervisory or team-leading experience.
• Strong guest service and communication skills.
• Confidence using hotel booking or property management systems.
• Good organisational and administrative skills.
• The ability to remain calm and positive during busy periods.
• A proactive, solutions-focused approach.
• Strong attention to detail.
• Flexible approach to working early shifts, late shifts, weekends and bank holidays.
• Experience within a boutique, luxury or lifestyle hotel would be an advantage, as would previous pre-opening experience.

Responsibilities

• Leading the daily Reception operation and supporting smooth shift handovers.
• Welcoming guests and overseeing arrivals and departures.
• Supporting the Reception team and leading from the desk during busy periods.
• Handling guest enquiries, requests and feedback with confidence and care.
• Working closely with Housekeeping, Food & Beverage and Maintenance to ensure the guest journey runs smoothly.
• Maintaining accurate guest, booking and billing information.
• Supporting rotas, training and the development of the Reception team.
• Ensuring high standards of presentation throughout Reception and guest-facing areas.
• Looking for opportunities to personalise the guest experience and create memorable moments.

Skills

Guest service

Communication

Organisational skills

Team leadership

Administrative skills

Attention to detail

Problem solving

Flexible shifts

Tools

Property management systems

Job description

Head Receptionist – St Mawes

A new chapter in informal luxury hospitality is coming to St Mawes. This exciting new hotel will bring 56 beautifully designed bedrooms, a vibrant café, and a relaxing spa experience to one of Cornwall’s most sought-after coastal destinations.

As Head Receptionist,

you’ll play a key role in shaping the guest experience from the moment someone walks through the door. You’ll lead the day-to-day Reception operation, support and develop the team, and make sure every guest receives a warm, seamless and memorable welcome.

What you will be doing

• Leading the daily Reception operation and supporting smooth shift handovers.
• Welcoming guests and overseeing arrivals and departures.
• Supporting the Reception team and leading from the desk during busy periods.
• Handling guest enquiries, requests and feedback with confidence and care.
• Working closely with Housekeeping, Food & Beverage and Maintenance to make sure the guest journey runs smoothly.
• Maintaining accurate guest, booking and billing information.
• Supporting rotas, training and the development of the Reception team.
• Ensuring high standards of presentation throughout Reception and guest-facing areas.
• Looking for opportunities to personalise the guest experience and create memorable moments.

What we are looking for

You’ll be someone who genuinely enjoys looking after people and creating a great first impression.

You’ll ideally have:

• Previous hotel Reception or Front Office experience.
• Some supervisory or team-leading experience.
• Strong guest service and communication skills.
• Confidence using hotel booking or property management systems.
• Good organisational and administrative skills.
• The ability to remain calm and positive during busy periods.
• A proactive, solutions-focused approach.
• Strong attention to detail.
• A flexible approach to working early shifts, late shifts, weekends and bank holidays.
• Experience within a boutique, luxury or lifestyle hotel would be an advantage, as would previous pre-opening experience.

What we can Offer

With 6 hotels across the UK and more in the pipeline we can offer you;

• Great hotel and F&B discounts for yourselves, family and friends. We want all our hotels to be a place you are excited to share with those you love.
• Exceptional training and career paths. We are passionate about effective performance management from day one.
• On Site Spa/Health club membership to keep you healthy and happy.
• A competitive salary, rewarding exceptional service.
• Family events and annual award ceremonies, celebrating your wins with you.