Head Receptionist

Berkeley Scott; Windsor; On-site; GBP 28,000 - 30,000; Full time

Job summary

A prestigious hotel in Windsor seeks a Reception Manager to lead the front desk team. The ideal candidate should have previous management experience in hospitality, exceptional communication skills, and a passion for delivering outstanding guest experiences. Join a close-knit team in a historic setting, with opportunities for growth and support from senior management.

Benefits

Opportunities for growth

Support from senior management

Qualifications

• Previous reception or front office management experience in a hotel setting.
• Good knowledge of the English language; additional languages are a plus.

Responsibilities

• Lead and inspire a friendly front-of-house team of 5.
• Create a world-class welcome for guests from around the globe.

Skills

Leadership

Communication

Organizational Skills

Job description

Reception Manager – Iconic Hotel – Windsor | £28,000–£30,000 (Mix of Early and Late Shifts)

Are you ready to take the lead at the front desk of a truly iconic, traditional British hotel nestled in the heart of historic Windsor?

We’re looking for a warm, polished, and confident Reception Manager who loves delivering outstanding guest experiences and thrives in a professional, heritage-rich setting. Located on the banks of the River Thames and just steps from Windsor Castle, this hotel exudes energy and elegance. Guests from around the world visit to enjoy the town’s royal heritage, riverside walks, and cocktails on the hotel’s beautiful terrace overlooking the water. The ideal Reception Manager will possess confidence and charm, delivering service to the highest standards.

Location: Windsor, Royal Borough of Windsor and Maidenhead, Berkshire
Salary: £28,000–£30,000 per year (dependent on experience)
Setting: A stunning, traditional hotel with royal connections and timeless charm

What’s in it for you?

• Join a close-knit, professional team in a hotel steeped in British tradition, reporting to the Deputy GM

• Work in the shadow of Windsor Castle, surrounded by history and elegance

• Lead and inspire a friendly front-of-house team of 5

• Create a world-class welcome for guests from around the globe

• Receive strong support from senior management with real opportunities for growth

What we’re looking for:

• A natural leader with previous reception or front office management experience in a hotel setting

• A passion for hospitality and a warm, welcoming personality

• Exceptional communication and organizational skills

• Confidence with systems, rotas, team training, and guest feedback management

• Someone proud to be the face of the hotel, ideally familiar with the local area

• Good knowledge of the English language (additional languages are a plus!)

Kellan Group (including all our brands: Berkeley Scott, RK, and Quantica) is committed to promoting equal opportunities for all, regardless of age, gender, religion, belief, race, sexuality, or disability. We operate as an employment agency and employment business. A wide range of vacancies is available on our websites.