Mcqueen Receptionist & Facilities Assistant

MCQUEEN; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading British luxury fashion house is seeking a Reception & Facilities Assistant in London. The role involves managing front of house duties, ensuring the upkeep of facilities, and assisting with various administrative tasks. Ideal candidates will have previous reception experience in a creative industry and demonstrate strong teamwork and professionalism.

Qualifications

• Experience in a creative industry preferred.
• Ability to demonstrate desired behaviors of Alexander McQueen.

Responsibilities

• Manage front of house and reception duties.
• Ensure excellent upkeep of reception and office space.
• Assist with general admin tasks and facilities issues.

Skills

Teamwork

Multi-tasking

Professionalism

IT Knowledge

Education

Previous reception or facilities experience

Job description

Job Family Group Description - Facilities and General Services :
Gathers all jobs providing services for the smooth and safe running of our company. Includes jobs responsible for buildings maintenance, health and security at work as well as indirect purchasing activities.

Job Family Description -General Services:
Supports our core activity and ensures the smooth running of facilities. Includes all facilities management activities such as reception, buildings maintenance, energy saving, fleet management. Job Title: Reception & Facilities Assistant

Line Manager: Head of Operations & Facilities

Location: London

Start date: May 2025

McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr.

McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.

At McQueen, we live and breathe a culture defined by our key Behaviours:

· Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.

· Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.

· Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.

· Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.

How will you contribute?

· Manage front of house and reception duties answering calls and being the first point of contact for all visitors.

· Managing the booking of meeting rooms in the office for employees.

· Arrange local courier and taxi bookings for employees.

· Proactively ensuring the excellent upkeep of the reception and office space, tidiness and general care in line with the McQueen brand image; ensuring front of house areas are in immaculate condition.

· Assist the Head of Operations and Facilities with general admin tasks.

· Carrying out a daily checks of all the kitchens ensuring they are well stocked.

· Co-ordinating weekly deliveries of milk, fruit and other catering supplies.

· Carrying out office H&S checks during the daily office walkthrough.

· Coordinating and troubleshooting general facilities issues and requests, escalating as required to the Facilities Co-ordinator.

· Assisting the Facilities Co-ordinator with new joiner desk set ups.

· Creating building passes for new joiners.

· Placing orders and raising POs for ad hoc facilities requests.

· Ensuring photocopiers are fully stocked with paper. Changing toner cartridges as and when required.

· Proactively double checking that all stationary cupboards are fully stocked.

· Co-ordinating recycling and waste collections.

· Assist with photoshoots and model fitting set ups that are held at the London office.

· Setting up catering for in-house meetings and shoots.

· Assist with office moves and ad hoc office clear outs.

· Support with other projects and activities as required.

· Act as a first aider and fire warden alongside the facilities team.

Required Skills:

· You will be able to demonstrate the desired Alexander McQueen behaviours.

· Previous reception or facilities experience required, working in an office of 100+ staff essential (creative industry preferred).

· Professional with a high regard for confidentially and discretion.

· Excellent telephone and email manner.

· Team player, with a proactive and ‘can-do’ attitude.

· Multi-tasking person.

· Calm, agile and resilient when working under pressure.

· Strong sense of ownership - ensure that every request is professionally answered and followed through to completion.

· Good knowledge of IT – with previous experience providing first line support

· First aid and fire warden training beneficial.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.