Head Receptionist

Northampton Business Directory; Wellingborough; On-site; GBP 24,000 - 32,000; Full time

Job summary

Join a forward-thinking dental group as a Head Receptionist in Wellingborough! This full-time role is perfect for someone passionate about delivering exceptional patient care. You'll be at the forefront of creating a welcoming environment, ensuring appointments run smoothly, and managing a busy reception area. With opportunities for career progression, support for further education, and unique benefits like your birthday off, this position offers a fulfilling career in a friendly team. If you're motivated, organized, and ready to grow, we want to hear from you!

Benefits

Staff referral schemes

Birthday off each year

Discounted dental treatment

Support from People Team

Fully funded DBS checks

Access to Employee Assistance Platform

Funding for further education

Career progression opportunities

Auto-enrollment into pension

Qualifications

• Strong communication and customer service skills are essential.
• Ability to manage a varied workload and maintain confidentiality.

Responsibilities

• Provide an excellent patient experience and maintain a well-organized reception.
• Coordinate dental appointments and manage the dentist's schedule.

Skills

Outstanding customer service skills

Strong interpersonal communication

Excellent telephone manner

Computer-based system operation

Organizational skills

Attention to detail

Job description

The Opportunity

Are you looking to develop your skill-set and join one of the fastest growing dental groups in the UK? We have an exciting new opportunity for a Head Receptionist to join our amazing team at our mixed NHS and private practice in Wellingborough.

Our Practice Team sits at the heart of our business, and we want everyone to feel as though their role is a vocation - not just a job.

Position Details

This is a full-time opportunity working:

• Monday 09:30 - 18:30
• Tuesday 08:00 - 17:00
• Wednesday 09:30 - 18:30
• Thursday 08:00 - 17:00
• Friday 08:30 - 17:30

Main Goals and Responsibilities

Responsible for providing an excellent patient experience, maintaining a well-organized reception area, managing positive company cash accounts, and building a wide patient base. You will also contribute to organizational, administrative, and professional responsibilities, always maintaining confidentiality.

Ensure dental appointments are booked and records are up-to-date. Help coordinate the dentist's schedule, ensuring the smooth running of the practice by following procedures, policies, and protocols.

Candidate Requirements

• Outstanding customer service skills
• Strong interpersonal, verbal, and written communication skills
• Excellent telephone manner
• Ability to use and operate a computer-based system
• Knowledge of working with systems is advantageous
• Willingness to learn and progress
• Excellent organizational skills and ability to manage a varied workload
• Attention to detail and initiative
• Well-presented, motivated, and able to work independently and within a team

Benefits

• Staff referral schemes
• Your birthday off each year!
• Discounted dental treatment after 6 months, extended to family after 12 months
• Support from our People Team, Finance, and other support teams
• Fully funded DBS checks
• Access to an Employee Assistance Platform
• Funding and support for further education and qualifications
• Career progression opportunities
• Auto-enrollment into a pension after 3 months

About Us

Together Dental is a growing group of practices led by forward-thinking, caring dentists with a shared vision to provide outstanding dental care for NHS and private patients. We value the trust our patients place in us and work hard to protect that trust. Our team is passionate about delivering the best care in a friendly and welcoming environment.