Outpatients Receptionist/Booking Co-Ordinator - Stoke Mandeville

NHS; Aylesbury; On-site; GBP 25,000; Full time

Job summary

An exciting opportunity awaits as an Ophthalmology Outpatients Receptionist within a forward-thinking healthcare team. This role is pivotal in ensuring patients feel welcomed and informed, handling their appointments, and supporting their journey through the healthcare system. You will gain valuable experience while working collaboratively with a dedicated team. The organization promotes a healthy work-life balance with flexible working options and numerous benefits, making it an ideal place for personal and professional development.

Benefits

Generous annual leave

Pension scheme

Access to NHS discount schemes

Health and wellbeing services

Flexible working options

Qualifications

• Essential customer service experience and basic maths skills required.
• Proficiency in keyboard skills is essential for administrative tasks.

Responsibilities

• Welcoming patients and managing appointment bookings.
• Updating patient records and arranging transport services.

Skills

Basic Maths Skills

Customer Service Experience

Keyboard Skills

Job description

Job summary

An exciting opportunity has arisen for an enthusiastic, personable, dynamic, and self-motivated individual to join the Patient Access Team as an Ophthalmology Outpatients Receptionist.

The role involves welcoming patients to our department, booking outpatient appointments, and handling administrative duties related to follow-up processes.

You will also have the opportunity to work and train in other areas within Patient Access, gaining essential skills and experience to support your personal development.

Main duties of the job

• Welcoming patients to our department, checking vital information on patient records, and updating as necessary.
• Following specialty-specific processes regarding patient follow-up appointments.
• Preparing for the Oral/Orthodontic clinics, a weekly task, and updating daily or as needed.
• Working collaboratively with the team to complete daily workloads.
• Arranging outpatient appointments using the Choose and Book system, including confirming, canceling, and rescheduling appointments.
• Communicating effectively with patients about their appointments via email, phone, or letter.
• Arranging transport and translation services as needed.

About us

Listen to why colleagues think we are a great place to work! - BHT - A great place to work (buckshealthcare.nhs.uk)

What does Buckinghamshire Healthcare NHS Trust offer you?

• Opportunities for learning and career development.
• Flexible and agile working options, along with NHS benefits such as generous annual leave, pension, and access to NHS discount schemes.
• Health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

• We promote inclusion and encourage applicants from diverse backgrounds.
• We value differences and foster a respectful workplace.
• Diversity enhances positive outcomes for the communities we serve.

Details

Date posted: 09 May 2025

Pay scheme: Agenda for change

Band: Band 2

Salary: £24,169 per year, pro-rata

Contract: Permanent

Working pattern: Full-time, Part-time, Job share, Flexible working

Reference number: 434-SCS7122164

Job location: Stoke Mandeville Hospital, Mandeville Rd, Aylesbury, HP21 8AL

Job description

For detailed responsibilities, please refer to the Job Description and Person Specification attachments in the advert. Internal applicants may consider secondment with line manager approval. If you require assistance due to a disability, contact us at [e-mail] quoting the vacancy reference number.

Person Specification

Essential:

• Basic Maths and Computer Skills
• Customer Service Experience
• Keyboard Skills

Desirable:

• NHS experience

Disclosure and Barring Service Check

This post is subject to a Disclosure and Barring Service check due to the Rehabilitation of Offenders Act (Exceptions Order) 1975.

Employer details

Employer: Buckinghamshire Healthcare NHS Trust

Address: Stoke Mandeville Hospital, Mandeville Rd, Aylesbury, HP21 8AL

Website: https://careers.buckshealthcare.nhs.uk/