Receptionist & Technical Librarian

TN United Kingdom; Cambridgeshire and Peterborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Receptionist & Technical Librarian to join their Cornwall office. This role offers a unique blend of front-of-house duties and technical library management, ensuring high-quality support for both staff and clients. You will be the face of the organization, welcoming visitors, managing communications, and overseeing building operations. Additionally, you will enhance the library's digital offerings and manage essential technical resources. If you thrive in a customer-focused environment and have a passion for organization and information management, this opportunity is perfect for you.

Benefits

Generous pension scheme

Employee discount scheme

Holiday starting at 25 days

Cycle to Work scheme

Flexible working hours

Continuous training and development support

Qualifications

• Qualified with five GCSEs and NVQ Level 3 or equivalent.
• Demonstrable knowledge of customer-facing roles and administrative skills.

Responsibilities

• Manage reception and building coordination at Head Office.
• Oversee the technical library and provide information services.

Skills

Customer Service Skills

Organizational Skills

Information Management

Communication Skills

IT Skills (Microsoft Office)

Education

Five GCSEs at grade C or above

NVQ Level 3 or equivalent

Tools

Heritage IV Library System

Microsoft Office Suite

Job description

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Receptionist & Technical Librarian, Cornwall

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Client:

Corserv

Location:

Cornwall, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

e72a8a277c1b

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

About the role

This is a fantastic opportunity to join us at Cormac as the receptionist for our Head Office building at Scorrier, with additional responsibilities for some elements of building management and delivering the technical library services for Cormac, other divisions of Corserv Solutions Ltd and relevant elements of Cornwall Council.

The role will involve provision of the front of house receptionist service and building co-ordination for the Cormac Head Office and to contribute to the provision of a high-quality back office provision in all aspects of technical support.

Alongside these duties, the post holder will also undertake the management of the physical library resources, online subscriptions and systems, early notification of new or changing standards, and management of an efficient and effective archive service. Working with design and construction professionals, this side of the role provides essential technical information ensuring accuracy and probity in support of Corserv’s engineering services.

The role is located in Cornwall with your working base being Scorrier. Due to the nature of the role, daily in-person attendance on site is required.

Some of your key responsibilities will be:

Reception / Building Control Accountabilities

• To be the front face of Cormac Head Office, manning the reception desk, meeting and directing visitors and staff where required, answering queries or directing these to the appropriate member of staff; to take and transfer any messages to the appropriate staff.
• To manage internal and external post, parcels, and larger deliveries being delivered to the building, ensuring appropriate storage and onward delivery where necessary; to process received invoices directly into the finance system; to collate and manage internal outward-bound post ready for collection.
• To manage building co-ordination in liaison with the Building Management Team, to ensure all legally and internally required checks, tests, and other related tasks are completed; to maintain the building information book and associated records; to act as the lead fire warden for the main Scorrier building and to hold a suitable first aid qualification and act as a named first aider for the building.
• To manage bookings for the meeting rooms, including organising door notices of confirmed booking on a day-to-day basis and facilitating / ordering and delivery of provision for refreshments when required.
• Managing office inventory such as stationery, equipment, and furniture.
• Managing safety and hygiene of communal areas of the building and reporting any necessary building defects as identified or notified by others.

Technical Library Accountabilities

• To be responsible for the day-to-day management of the technical library and the library system (heritage IV), including upgrades/resolution of technical faults, stock management, new purchases, and controlling resources including cataloguing and classification of stock to recognised classification system(s).
• To answer queries, assist staff, and carry out research; dissemination of relevant information to staff.
• To develop the library to become a modern digitally based offering as far as practicable, as well as improving accessibility for users by maximising the use of information technology including digital, online resources, e-books, the internet/IMS.
• To manage online databases/catalogues and be the lead contact and administrator for online resources / suppliers (BS, IHS, BCIS, DCP, Compass Online, NEC, IET wiring regulations), activating accounts and maintaining users, arranging and carrying out training to assist users in the use of online products to access information required.
• Management of archiving records ensuring accessibility and appropriate collection / retrieval / return of material/retention/extension/destruction in liaison with relevant staff; maintain indexes and records of archived material; act as point of contact with Document Storage in maintaining records at ReStore; guide and instruct users of CDView electronic archive database to locate information.
• Provide a central ordering point for the purchasing of books and documents, including subscriptions and corporate memberships.
• Providing, distributing, and scheduling timely loans of training materials to staff, e.g., CSCS and LGV.

For more information, please look at the attached Role Profile.

About you

We are looking for you to bring:

• Qualified with five GCSEs at grade C or above and be educated to NVQ three level or equivalent or possess an appropriate vocational / professional qualification or can demonstrate relevant experience.
• To hold or be capable of obtaining First Aider and Fire Warden qualification.
• Demonstrable knowledge of working in a customer-facing role with ability to use a combination of general administrative skills and knowledge.
• Knowledge of relevant legislation, copyright law, data protection act, freedom of information act.
• Excellent organisational and information management skills, with excellent attention to detail.
• Proven experience of managing, organising, and delivering database searching, database maintenance, library or information management, and working with online resources.
• Excellent verbal and written communication skills with a strong customer focus, able to communicate with all levels of staff and to work accurately and efficiently on several tasks.
• Ability to provide a range of information services (book and serial management, cataloguing and classification, document delivery, and current awareness).
• Ability to work to tight deadlines, to take decisions, to provide accurate information, and to prioritise work without supervision.
• Demonstrates excellent IT skills: Microsoft Office applications – Word, Excel.
• The role holder will be required to provide a suitable vehicle and hold a full UK Driving License.

For more information, please click on the .

Our offer to you

Working Hours: Hours per week, Monday to Friday

Contract Type: Permanent

Base: Working base is Scorrier, Cornwall. This is an office-based role, which is exempt from Cormac’s hybrid working arrangements as a physical presence on site is required to fulfill the described duties above.

Close Date: Midnight Sunday, 8th August

Working with us, you will have an employee benefits package that includes:

• Generous pension scheme with employer contribution.
• Employee discount scheme and wellbeing events.
• Holiday starting at 25 days and increasing with service (pro-rata if part-time) with the option to purchase additional, plus bank holidays.
• Cycle to Work scheme.
• Flexible working hours & home working options.
• Investment and support in your continuous training and development.
• Opportunity to become a Safeguarding Advocate, Health & Wellbeing Champion, and Mental Health First Aider.

Safeguarding

We are committed to safeguarding the welfare of all our service users, clients, and customers. This role is subject to a basic DBS check. If the role involves working with vulnerable individuals and/or children and young people, you will be asked to complete a relevant DBS check to be successfully appointed to the role.