Outpatients Receptionist/Booking Co-Ordinator - Amersham

Transformationunitgm; Chesham Bois; On-site; GBP 25,000; Full time

Job summary

An exciting opportunity has arisen for a dynamic and personable individual to join the Patient Access Team as an Outpatients Receptionist. In this role, you will be the welcoming face for patients, managing their appointments and ensuring smooth administrative processes. This position offers a chance to develop essential skills while being part of a supportive and inclusive team. The organization is committed to flexible working and values diversity, making it a great place to enhance your career in healthcare.

Benefits

Generous annual leave entitlement

Pension scheme

NHS discount schemes

Learning and development opportunities

Health and wellbeing services

Qualifications

• Experience in customer service roles is essential.
• Basic maths and computer skills are required.

Responsibilities

• Welcoming patients and updating their records.
• Arranging outpatient appointments and confirming them.
• Communicating effectively with patients regarding appointments.

Skills

Customer Service Experience

Basic Maths Skills

Computer Skills

Education

Basic Education

Job description

Main area Main Outpatients Receptionist Amersham Grade Band 2 Contract Permanent Hours

• Full time
• Part time
• Job share
• Flexible working

37.5 hours per week (Monday to Friday 08.30-17.00) Job ref 434-SCS6996845

Employer Buckinghamshire Healthcare NHS Trust Employer type NHS Site Amersham Hospital Town Amersham Salary £24,169 per annum pro rata Salary period Yearly Closing 25/05/2025 23:59

Outpatients Receptionist/Booking Co-Ordinator - Amersham

Band 2

Be part of our BHT family

Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.

We care for over half a million patients every year:

• provide specialist spinal services at our world renownedNational Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
• nationally recognised for urology and skin cancer services
• regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
• deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.

More than 6,500 people from different nations, cultures and backgrounds work for us.

We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.

If you require any assistance in making this application, please contact [e-mail] or phone [phone].

We pride ourselves in being a great place to work – and invite you to join our BHT family.

Job overview

An exciting opportunity has arisen for an enthusiastic, personable, dynamic and self-motivated individual, to join the Patient Access Team as outpatients Receptionist

The role involves welcoming patients to our department, booking the patients in for their Outpatient appointments and the administrative duties that regarding the Follow up processes.

You will also have the opportunity to work and train in other areas and teams within Patient Access, gaining essential skills and experience to support ongoing personal development.

Main duties of the job

• Welcoming the patients to our department. Checking vital information on the patients records and updating as necessary.
• Following the processes, speciality specific regarding the patients follow up appointments.
• Being responsible for the Oral/Orthodontic clinic prep, which is a weekly task, and updated daily or as an when necessary.
• Working in a team to complete each days work loads.
• Arrange outpatient appointments, using the Choose and Book system where applicable, confirming, cancelling and changing appointments as necessary.
• Ensure patients are communicated with effectively in relation to their appointments via email, phone or letter.
• Arrange transport and translation services where necessary.

What does Buckinghamshire Healthcare NHS Trust offer you?

• As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

• We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
• Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.

Detailed job description and main responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [e-mail] quoting the vacancy reference number.

Person specification

Education

• Basic Maths and Computer skills

Experiance

• Customer Service Experience

PPE requirements:Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.

COVID-19 and Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.

If you are successfulat interview, we will require you to complete a Covid-19 risk assessment document.

Application deadline: This post will close on the closing date stated at midnight. If we receive a large number of applications or there is a change in circumstance, we may be required to close a job before to the closing date.

Contacting you: We will contact candidates through the email address supplied on their application form. Please make sure you check this regularly.

Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.

Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.

Travel expenses: It is Trust policy that travel expenses for interview will not be reimbursed.

Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.

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