Head of Wardens (South) - Crawley

Agena Group; Crawley; Hybride; GBP 60 000 - 74 000; Plein temps

Avantages offerts par ce poste

Holiday increases

Volunteer days

Training & development

Employee Assistance Programme

EV charging points

Team socials

Career progression

Résumé du poste

Agena Group is seeking a Head of Wardens (South) to provide strategic and operational leadership for the national Warden Operations team in the Southern region. The role focuses on safe, efficient, and consistent service delivery across multiple contracts, driving performance, compliance and client satisfaction, with regular travel across the UK.

Reporting to the Operations Director, you will manage Area Managers and Team Leaders to deliver objectives and support Agena Group's growth, with

Qualifications

• Significant experience leading large, geographically dispersed operational teams.
• Proven track record in security, parking enforcement, public realm, facilities management, environmental services, or similar operational sectors.
• Experience managing managers and multi-layered leadership structures.
• Strong understanding of performance management, workforce planning, and operational delivery.
• Experience working within a regulated environment with responsibility for compliance and governance.
• Inspirational leader with the ability to motivate and develop high-performing teams.
• Commercially aware with strong business acumen.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities with a data-driven approach to decision making.
• Able to prioritise effectively and perform under pressure.
• Highly organised with exceptional attention to detail.
• Proactive, resilient, and focused on delivering results.
• Strong influencing and change management capabilities.
• Full UK Drivers Licence with less than 6 points.
• Knowledge of parking enforcement, public realm enforcement, or security operations.
• Experience of leading large-scale operational change programmes.
• Health & Safety qualification (IOSH or NEBOSH).

Responsabilités

• Provide strategic leadership and direction to the national Warden Operations function.
• Lead, support, and develop Area Managers, Team Leaders, and field-based teams to achieve operational excellence.
• Ensure the delivery of contractual obligations, service level agreements, and operational KPIs.
• Drive a culture of accountability, professionalism, and continuous improvement across the operational structure.
• Monitor operational performance through data-driven analysis and implement improvement plans where required.

Connaissances

Leadership

Operations leadership

Stakeholder management

Regulatory compliance

Change management

Driver's license

Description du poste

Location: Hybrid / Crawley, UK
job type: Permanent / Full-time
Sector and subsector: Leadership & Management | Senior Management
AnnualFixed salary:£ 67000.00

As the UK's leading parking and technology-enabled management group, we support more than 9,000 locations across housing, healthcare, education and commercial estates. We're proud to be Carbon Neutral Britain certified and committed to creating positive outcomes for our clients, communities and colleagues alike. We're growing quickly, investing heavily in technology and expanding into new sectors, creating exciting opportunities for people who want to make an impact and be part of something ambitious. Why not join us?

In the role of Head of Wardens (South) you will provide strategic and operational leadership for our national Warden Operations team for the Southern region. You will be responsible for ensuring the safe, efficient, and consistent delivery of services across multiple contracts and sectors, while driving performance, operational effectiveness, engagement, compliance, and client satisfaction.

Reporting to the Operations Director, you will lead a team through a structure of Area Managers, and Team Leaders, ensuring the successful delivery of operational objectives and supporting Agena Group's continued growth.

For this role you can be based anywhere south of London. Regular travel throughout the UK is expected, along with attendance at an Agena Group office as required.

Responsibilities and Duties

Operational Leadership

• Provide strategic leadership and direction to the national Warden Operations function.
• Lead, support, and develop Area Managers, Team Leaders, and field-based teams to achieve operational excellence.
• Ensure the delivery of all contractual obligations, service level agreements, and operational KPIs.
• Drive a culture of accountability, professionalism, and continuous improvement across the operational structure.
• Monitor operational performance through data-driven analysis and implement improvement plans where required.

Performance & Continuous Improvement

• Develop and implement operational strategies that support Agena Group's growth objectives.
• Establish and monitor meaningful KPIs that drive service quality, compliance, efficiency, and client satisfaction.
• Lead operational transformation initiatives and support the implementation of new systems, processes, and technologies.
• Build high-performing Warden teams through structured recruitment, coaching, succession planning and ongoing development, ensuring consistent service excellence across multiple locations.
• Create a high-performance culture focused on engagement, wellbeing, and development.
• Lead workforce planning activities to ensure appropriate resource levels across all operational areas.
• Promote a positive and inclusive working environment that supports staff retention and professional growth.

Compliance, Health & Safety

• Support and maintain compliance with all applicable ISO standards and integrated management systems, contributing to continual improvement initiatives and audit requirements.
• Maintain a thorough understanding of BPA, IPC, Security Industry Authority (where applicable), and relevant regulatory frameworks.
• Lead a strong health and safety culture throughout the operation.
• Ensure incidents, accidents, near misses, and compliance breaches are properly investigated and addressed.

Strategic Responsibilities

• Work closely with the Operations Director to shape and execute the wider operational strategy.
• Prepare and present operational performance reports, KPI dashboards, and improvement plans to senior leadership teams.
• Support operational due diligence, mobilisation, integration, and transformation activities associated with acquisitions, new contracts, and business growth initiatives.
• Identify future resource requirements and organisational structures to support growth.
• Develop policies, procedures, and operational standards that improve consistency and resilience.
• Contribute to business planning, budgeting, forecasting, and operational reporting.

Who you are

• Significant experience leading large, geographically dispersed operational teams.
• Proven track record in security, parking enforcement, public realm, facilities management, environmental services, or similar operational sectors.
• Experience managing managers and multi-layered leadership structures.
• Strong understanding of performance management, workforce planning, and operational delivery.
• Experience working within a regulated environment with responsibility for compliance and governance.
• Inspirational leader with the ability to motivate and develop high-performing teams.
• Commercially aware with strong business acumen.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities with a data-driven approach to decision making.
• Able to prioritise effectively and perform under pressure.
• Highly organised with exceptional attention to detail.
• Proactive, resilient, and focused on delivering results.
• Strong influencing and change management capabilities.
• Full UK Drivers Licence with less than 6 points.
• Knowledge of parking enforcement, public realm enforcement, or security operations.
• Experience of leading large-scale operational change programmes.
• Health & Safety qualification (IOSH or NEBOSH).

Agena Values

We believe that the way we do business is as important as the business that we do. Operating with integrity and high ethical standards is the Agena Group way. Our values reinforce our behaviours and what is important to us. Living these values is essential to our success.

• Ambitious: we aim for world class service
• Disruptive: we're here to change the industry
• Ethical: we do things for the right reasons
• Insightful: we use research to guide our decisions
• Collaborative: We're better when we work together
• Innovative: we help people see things differently

Other information about the role

Location: Remote with regular travel, to be based in Slough, London or the South

Reports to: Operations Director

Our selection process is as follows: Application – Screening - Competency Based Interview - Task with 2nd Interview

You must be able to legally live and work in the UK without sponsorship. This role is based in the UK

This role is available as part of a hybrid working environment

The postholder will be required to travel to external meetings on occasion and to other office locations by the most effective means available

This role is subject to the approval of our motor insurance provider, and continued employment is dependent on maintaining eligibility to drive under the company’s insurance policy

We know there’s more to life than work – that’s why when you join Agena, you’ll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more.

• Incremental holiday increases to recognise long service
• 2 volunteering days a year
• Unlock your potential with our training, learning & development, and apprenticeship options throughout your career
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling
• EV Charging points at office locations
• Regular team/company socials
• Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.

We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management.

We are a Mindful Employer and are committed to supporting your mental health at work.

The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact recruitment@