People Services Advisor (Employee Relations) - Lancing

Hollybank Trustees Ltd; Lancing; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Volunteering days

Training & development

Employee Assistance Programme 24/7

Cycle to work

Job summary

Agena Group in the UK is seeking a People Services Advisor (Employee Relations) on a 12-month FTC, hybrid role based in Lancing. You will provide expert ER guidance, investigations, and HR support to managers and staff.

The role emphasizes UK employment law, policy development, and continuous improvement of HR processes, with a focus on compliant and fair handling of cases and fostering an inclusive culture.

Qualifications

• Experience in a People/HR team with ER casework.
• Strong knowledge of UK employment law and HR best practices.
• Confident managing multiple stakeholders in a fast-paced environment.
• Experience developing HR policies and procedures.

Responsibilities

• Be the main point of contact for Employee Relation issues, guiding investigations and HR processes.
• Provide proactive HR advice to managers and staff, ensuring fair, consistent handling of cases.
• Monitor ER trends and contribute to policy and process improvements.
• Support organisational change and TUPE transfers where required.
• Coach managers on ER topics and ensure policy compliance.

Skills

ER casework

UK employment law

Stakeholder management

Policy development

Quality assurance

HR best practices

Adaptability

Tools

HRIS

Job description

People Services Advisor (Employee Relations)

Agena Group

Location: Hybrid / Lancing BN15, UK
job type: Fixed term / Full-time
Sector and subsector: Human Resources | HR Advisor
AnnualFixed salary:£ 35000.00

Company Description

As the UK's leading parking and technology-enabled management group, we support more than 9,000 locations across housing, healthcare, education and commercial estates. We're proud to be Carbon Neutral Britain certified and committed to creating positive outcomes for our clients, communities and colleagues alike. We're growing quickly, investing heavily in technology and expanding into new sectors, creating exciting opportunities for people who want to make an impact and be part of something ambitious. Why not join us?

Position

As we continue to grow, we are seeking a motivated People Advisor to join our team as a new role within our business, based on a 12 month fixed term contract. This is an exciting opportunity for an individual to provide a focused advisory service, ensuring that professional, proactive, comprehensive and effective HR advice and support it provided to all members of staff.

As an ER/HR Advisor, you will play a key role in supporting the business by providing expert guidance on employee relations matters and HR best practices. You will work closely with managers and employees to ensure fair, consistent, and legally compliant handling of HR issues, while fostering a positive and productive work environment.

Our team is driving excellence and making a positive impact in the parking management sector. We believe in fostering a collaborative and inclusive work environment where every team member can thrive and contribute to the success of the organisation, and this role is key to ensuring they have a thorough approach to all employee relation casework and that all relevant policies and procedures are adhered to in order to ensure the People strategy, objectives and key performance indicators are implemented effectively across the company.

Responsibilities and Duties

You will be the first point of call for all employees, but more than this you should be making the employee experience better within the Agena Group to support our people’s success in their roles.Good to us is someone making suggestions to constantly improve our ways of working, making suggestions on future projects, rolling your sleeves up and getting stuck in! This role comes with a variety of tasks, we won’t list them all, but you certainly won’t be bored.

People Administration:

• Proactively monitor and respond to the HR inbox, keeping to SLA
• Handle general HR inquiries and provide information to employees regarding policies and procedures.
• Assist in maintaining accurate employee records and the HRIS
• Ensure all return to works are complete for cases of absence
• Provide cover during busy periods and leave to the People Services Coordinator.

Employee Relations:

• Serve as the main point of contact for Employee Relation issues, including conduct, capability, absence, performance, disciplinary and grievance matters.
• Support and guide formal HR processes, including investigations, disciplinary and grievance hearings.
• Address and resolve employee concerns, conflicts and inquiries in a timely and professional manner.
• Monitor and analyse ER trends and metrics to identify areas for improvement and proactively address potential issues.
• To assist in the delivery of organisational change initiatives, including staff consultation procedures and TUPE transfers
• To contribute to the development of appropriate HR policies and procedures. Contribute to reviewing HR policies, procedures and working practices
• Coach and train people managers on ER topics and HR policies.
• Work collaboratively with the People Services team and People Managers to promote a positive and inclusive workplace culture.

Compliance :

• Stay up to date on UK employment laws and regulations to ensure the organisation’s compliance.
• Be the compliance champion in the People Services team completing regular internal audits throughout the employment lifecycle process
• Have a continual focus on quality assurance throughout the department
• Ensuring we adhere to all ISO 9001 requirements in the department Assist with change management initiatives, such as restructures or TUPE where required.

HR Policies and Procedures:

• Develop, update and communicate People policies and procedures
• Ensure fair application and enforcement of policies throughout the organisation that adapts to personal circumstances, we want a people first approach, not a policy first approach to our people with a high level of empathy.
• Provide training and coaching to managers on people-related policies and best practices with the rest of the People Services Team.
• Complete Exit Interviews in conjunction with the People Services Coordinator and ensure actions are dealt with accordingly
• Collaborate with the wider People Services team on projects and initiatives that enhance employee engagement and organisational culture.

Who you are

• You will have previous experience in a People team that includes ER casework
• Good knowledge of UK law and HR best practices
• Confident managing multiple stakeholders in a fast-paced environment
• Thrives driving quality assurance and compliance initiatives
• Excels working in a fast-paced environment, we are completely flexible on industries you have worked in, an SME background would be advantageous, but not essential.

Full role details are available on the job description and person specification.

Agena Values

We believe that the way we do business is as important as the business that we do. Operating with integrity and high ethical standards is the Agena Group way. Our values reinforce our behaviours and what is important to us. Living these values is essential to our success.

• Ambitious: we aim for world class service
• Disruptive: we're here to change the industry
• Ethical: we do things for the right reasons
• Insightful: we use research to guide our decisions
• Collaborative: We're better when we work together
• Innovative: we help people see things differently

Other information about the role

Salary:£35,000 per annum

Duration: 12 month FTC

Location: Lancing with hybrid flexibilities

• Our selection process is as follows: Application – Competency Based Interview - 2nd Interview with task
• You must be able to legally live and work in the UK without sponsorship
• The postholder may be required to travel to our site locations for meetings on occasion

We know there’s more to life than work – that’s why when you join Agena, you’ll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more.

• Incremental holiday increases to recognise long service
• 2 volunteering days a year
• Unlock your potential with our training, learning & development, and apprenticeship options throughout your career
• Employee Assistance Programme 24/7 confidential, independent and professional counselling
• Cycle to work scheme
• EV Charging points at office locations
• Regular team/company socials
• Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.

We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management.

We are a Mindful Employer and are committed to supporting your mental health at work.

The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier free recruitment process. We will provide reasonable adjustments and support to ensure neurodiverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment,if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please [e-mail]

(No agency speculative contact – thank you)