Warden Area Lead - Birmingham - Birmingham

Agena Group; Birmingham; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Discounts on gym memberships

Travel bookings

High street vouchers

Days out

Technology benefits

Wellness benefits

Health care plans

Car lease benefits

Volunteer days

Training & development

Employee Assistance Programme

EV charging points

Regular team socials

Team events

Job summary

Agena Group in Birmingham is seeking an Area Lead to foster a professional, high-performing team and provide on-the-ground support to empower wardens. You will work with the Area Manager to drive success and meet objectives in a dynamic environment.

The role requires supervising the team, training, KPI focus, and coordinating routes across the region, with shifts that cover early to late hours and weekends. A strong communicator with regional knowledge is essential.

Qualifications

• Hard working and motivated individual.
• Adaptable to changing plans and team requirements.
• An excellent communicator, at all levels and through various methods.
• Must be able to legally live and work in the UK.
• Able to travel extensively in your team's area.

Responsibilities

• To support the Area Manager and the wider team to achieve key business targets.
• To competently support the team by providing training and constructive feedback.
• To consistently achieve against KPI’s.
• To work collaboratively with your team to ensure best practise is shared.
• To efficiently plan routes with the use of navigation apps and knowledge of the region.
• To patrol car parks in your designated area.
• To issue Parking Charge Notices to offending vehicles as per site specifications.
• To work with members of the public in a professional manner, even in confrontational situations.
• To provide ideas to support the continuous improvement and development of our processes and systems.
• To act as an initial point of contact for queries from the team.

Skills

Hard working

Adaptable

Excellent communicator

Legal right to work in UK

Willing to travel

Job description

Location: On site / Birmingham
job type: Permanent / Full-time
Sector and subsector: Security | General
AnnualFixed salary:£ 27500.00

Company Description

As the UK's leading parking and technology-enabled management group, we support more than 9,000 locations across housing, healthcare, education and commercial estates. We're proud to be Carbon Neutral Britain certified and committed to creating positive outcomes for our clients, communities and colleagues alike. We're growing quickly, investing heavily in technology and expanding into new sectors, creating exciting opportunities for people who want to make an impact and be part of something ambitious. Why not join us?

Position

As an Area Lead, you will play a pivotal role in fostering a professional and high-performing team, while working closely with the wider management team to drive success and achieve key objectives. You will provide on-the-ground support to empower our dedicated team of Wardens.

Responsibilities and Duties

• To support the Area Manager and the wider team to achieve key business targets
• To competently support the team by providing training and constructive feedback
• To consistently achieve against KPI’s
• To work collaboratively with your team to ensure best practise is shared
• To efficiently plan routes with the use of navigation apps and knowledge of the region
• To patrol car parks in your designated area
• To issue Parking Charge Notices to offending vehicles as per site specifications
• To work with members of the public in a professional manner, even in confrontational situations
• To provide ideas to support the continuous improvement and development of our processes and systems
• To act as an initial point of contact for queries from the team

You

• A hard working and motivated individual
• Adaptable to changing plans and team requirements
• An excellent communicator, at all levels and through various methods
• Must be able to legally live and work in the UK
• Able to travel extensively in your team's area

Please note: we are unable to accept applications from under 18's due to Health and Safety requirements for this role.

Agena Values

We believe that the way we do business is as important as the business that we do. Operating with integrity and high ethical standards is the Agena Group way. Our values reinforce our behaviours and what is important to us. Living these values is essential to our success.

• Ambitious: we aim for world class service
• Disruptive: we're here to change the industry
• Ethical: we do things for the right reasons
• Insightful: we use research to guide our decisions
• Collaborative: We're better when we work together
• Innovative: we help people see things differently

The Shifts

Shift times will vary to cover 6am -2pm, 2pm - 10pm and evenings. You will work 40 hours across 5 shifts, in a 7-day period on a set rota basis.

Weekends availability is required as this is a busy time. All shifts will part of your rota, so full flexibility is required.

The Pay

The salary is £27,500 per annum. You will also have the ability to earn Warden bonus through PCNs issued.

Mileage is paid at 0.25p per mile.

What we offer

We know there’s more to life than work – that’s why when you join Agena, you’ll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more.

• Incremental holiday increases to recognise long service
• 2 volunteering days a year
• Unlock your potential with our training, learning & development, and apprenticeship options throughout your career
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling
• EV Charging points at office locations
• Regular team/company socials
• Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.

We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management.

We are a Mindful Employer and are committed to supporting your mental health at work.

The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment,if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact [e-mail]

We welcome all applicants, including those with unspent convictions. If disclosed during recruitment or after a conditional offer, we may conduct a DBS check and, with consent, liaise with a probation officer if relevant. Disclosures are handled sensitively and assessed individually, in line with our policy. A criminal record does not automatically disqualify candidates.