Head of Technical Solutions

Nextech Group; Reigate; Hybrid; GBP 60,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Health cash plan

Remote GP access

Training and certification support

Employee discounts

Job summary

Nextech Group in Reigate is seeking a Head of Technical Solutions to own technical standards, solution design and complex escalations across its managed IT services client base. This is a hands-on senior role, not purely managerial, acting as the technical authority for the business.

You’ll lead design, security and performance of customer environments, working across Microsoft 365, Entra ID, Azure, Windows Server, networking and automation.

Qualifications

• 5+ years in senior infrastructure/technical positions.
• Strong MSP or multi-client IT environment experience.
• Advanced knowledge of Microsoft 365, Entra ID and Azure.
• Strong networking, security, Windows Server, virtualization and backup.
• Experience owning technical solutions end-to-end.
• Strong troubleshooting and root cause analysis skills.
• PowerShell or scripting experience.
• Confident communication with customers and senior stakeholders.

Responsibilities

• Own the design, security and performance of customer environments.
• Act as senior technical point of contact internally for escalations and reviews.
• Review existing environments, identify risks and implement improvements.
• Support Service Desk, Professional Services and Account Management on technical matters.
• Scope and price technical projects and initiatives.

Skills

Senior infrastructure

MSP / multi-client experience

PowerShell scripting

Troubleshooting / RCA

Customer communication

Tools

Microsoft 365

Entra ID

Azure

Windows Server

Networking

Virtualisation

Backup

Job description

Head of Technical Solutions
Location: Reigate / Surrey - Hybrid, minimum 2 days in office
Salary: £60,000 rising to £65,000 after probation
Permanent | MSP / Managed IT Services

We're recruiting for a growing Managed IT Services business looking to appoint a Head of Technical Solutions to take ownership of technical standards, solution design and complex escalations across its commercial customer base.

This is not a purely managerial role. We're looking for a senior technical professional who can remain hands-on while becoming the technical authority for the business.

The Role

You'll take ownership of the design, security and performance of customer environments, working across:

• Microsoft 365, Entra ID and Azure
• Windows Server and virtualisation
• Networking, security and backup
• Complex technical escalations and root cause analysis
• Technical solution design and project scoping
• PowerShell and automation
• Technical documentation and standards

A key initial focus will be reviewing existing customer environments, identifying technical risks and improvements, and bringing estates up to a consistent, documented and supportable standard.

You’ll also act as the senior technical point of contact internally, supporting Service Desk engineers, Professional Services and Account Management with everything from escalations through to customer reviews, solution scoping and pricing.

Ideally, you'll have:

• 5+ years in senior infrastructure / technical positions
• Strong experience within an MSP or multi-client IT environment
• Advanced Microsoft 365, Entra ID and Azure knowledge
• Strong networking, security, Windows Server, virtualisation and backup experience
• Experience owning technical solutions end-to-end
• Strong troubleshooting and root cause analysis skills
• PowerShell / scripting experience
• Confidence communicating with customers and senior stakeholders

Microsoft certifications, Cloudflare/DNS experience, CompTIA Network+ or Security+, ITIL Foundation and experience scoping/pricing technical projects would all be advantageous.

Package

• £60,000 starting salary
• Increase to £65,000 following successful 3-month probation
• Hybrid working, minimum 2 days per week in Reigate
• 25 days holiday + bank holidays + birthday off
• Health cash plan and remote GP access
• Training and certification support
• Employee discounts
• Career progression
• Paid weekend on-call rota

Interested?

If you're currently operating as a Senior Infrastructure Engineer, Technical Consultant, Solutions Architect, Technical Lead or Senior MSP Engineer and want to step into a position with real technical ownership, this could be an excellent next move.