Head of Technical

ISS; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading workplace and facility management company is seeking a Technical Director responsible for engineering services across the contract. This role entails ensuring quality standards, leading technical initiatives, and managing financial performance. Ideal candidates will have a degree in engineering, practical experience in technical services, and strong leadership skills. The company promotes inclusivity and offers opportunities for growth, making it an exciting place for career development.

Qualifications

• Practical experience in technical services within building services.
• Strong knowledge of ISO 55001 and SFG20 standards.
• Proven experience in strategic asset management and compliance management.

Responsibilities

• Act as the technical authority for the account ensuring compliance with standards.
• Oversee engineering service delivery to meet quality obligations.
• Drive continuous improvement in asset performance and lifecycle value.

Skills

Leadership

Communication

Problem-solving

Commercial awareness

Analytical skills

Education

Bachelor’s or Master’s degree in Industrial, Electrical, or Mechanical Engineering

Chartered Engineer or equivalent technical qualification

Job description

Job Description

As Technical Director, you will be responsible for the smooth running of engineering services across the contract, ensuring quality standards, statutory compliance, and alignment with operational objectives. You will lead technical initiatives, manage financial performance, and foster a culture of innovation and collaboration. This role demands a proactive leader who can balance strategic oversight with operational delivery, ensuring customer satisfaction and driving value through best practices and continuous improvement.

Key Responsibilities

• Act as the technical authority for the account, ensuring compliance with ISO 55001 and SFG20 standards.
• Oversee engineering service delivery across the contract to meet agreed quality and statutory obligations.
• Drive continuous improvement in asset performance, reliability, and lifecycle value.
• Lead technical services initiatives to achieve cost savings, risk management, and operational consistency.
• Manage financial performance, including budgets, forecasts, and margin protection.
• Develop and implement standard operating and maintenance procedures.
• Serve as the single point of escalation for technical services and maintain strong client relationships.
• Ensure adherence to contractual obligations, KPIs, and service level agreements.
• Promote health and safety best practices and enforce zero tolerance for unsafe working conditions.
• Support transition programs and ensure compliance with training, accreditation, and statutory requirements.
• Represent the organisation in external forums and client functions.

Professional and Personal Competencies / Qualifications

• Practical experience in technical services within building services, preferably in integrated facilities management.
• Strong knowledge of ISO 55001 and SFG20 standards.
• Chartered Engineer or equivalent technical qualification.
• Bachelor’s or Master’s degree in Industrial, Electrical, or Mechanical Engineering.
• Proven experience in strategic asset management and compliance management.
• Excellent leadership, interpersonal, and communication skills.
• Skilled in commercial aspects of engineering contracts.
• Ability to develop processes, procedures, and drive operational excellence.
• Analytical and systematic approach with strong problem-solving skills.
• Demonstrated ability to influence, innovate, and deliver results in complex environments.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.