Head of Supporter Services & Commercial Operations

UK Agri-Tech Centre; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-known football club based in Glasgow is seeking a Head of Business Operations. This role is crucial for delivering exceptional supporter services across retail, ticketing, and hospitality. The ideal candidate will have strong experience in customer operations within fast-paced environments and demonstrate leadership qualities focused on continuous improvement and team engagement. Interested applicants should send their CV to [e-mail].

Qualifications

• Ability to analyze key business drivers for profitability.
• Proven track record in multi-channel customer operations.
• Experience in complex business environments.

Responsibilities

• Lead delivery of world class supporter services.
• Oversee retail operations and ticketing activities.
• Drive growth in hospitality offerings and stadium services.

Skills

Customer-oriented leadership

Numeracy and analytical skills

Strong communication skills

Commercial acumen

People-focused approach

Education

Business Management qualification or equivalent

Tools

Integrated customer service systems

E-commerce platforms

Job description

A well-known football club based in Glasgow is seeking a Head of Business Operations. This role is crucial for delivering exceptional supporter services across retail, ticketing, and hospitality. The ideal candidate will have strong experience in customer operations within fast-paced environments and demonstrate leadership qualities focused on continuous improvement and team engagement. Interested applicants should send their CV to [e-mail].