Head of Student Operations & Experience

Online Education Services (OES); Birmingham; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

25 days of annual leave

Flexible working environment

Career-life fit with health focus

Job summary

Online Education Services (OES) is looking for a Manager of Student Operations in Birmingham. This pivotal role involves leading a dedicated team across student administration, support, and funding, ensuring students receive excellent support throughout their lifecycle.

You'll work closely with university partners to ensure compliance, drive improvements, and advocate for student success while effectively managing operations. The ideal candidate will have experience in student services and a dedication to making a meaningful impact in education.

Qualifications

• Proven experience leading student-facing operations or services.
• Strong knowledge of student lifecycle processes.
• Experience managing compliance in higher education environments.

Responsibilities

• Lead and develop a high-performing student operations team.
• Ensure service delivery meets compliance standards.
• Act as main contact for university partners.

Skills

Leadership skills

Interpersonal skills

Analytical skills

Communication skills

Commercial awareness

Job description

Online Education Services (OES) is looking for a Manager of Student Operations in Birmingham. This pivotal role involves leading a dedicated team across student administration, support, and funding, ensuring students receive excellent support throughout their lifecycle.

You'll work closely with university partners to ensure compliance, drive improvements, and advocate for student success while effectively managing operations. The ideal candidate will have experience in student services and a dedication to making a meaningful impact in education.