Head of Student Experience & Navigation (Hybrid)

Bath Spa University; Newton St. Loe; Hybrid; GBP 50,000 - 58,000; Full time

Benefits offered by this job

Hybrid work model

Generous pension scheme

Hybrid working

Job summary

Bath Spa University seeks a Head of Student Experience and Navigation to lead the Help Hub and student journey across Bath, London and Birmingham. You will develop managers, improve the student journey and turn student insight and priorities into measurable improvements.

The role leads a multidisciplinary team, driving Student Voice, communications and sport, and works closely with the Students’ Union and university partners to enhance belonging and engagement. Hybrid role with campus days.

Qualifications

• Substantial experience leading multidisciplinary services and managing managers or senior professionals.
• Evidence of leading change and translating strategic priorities into operational plans.
• Experience of workforce, budget and resource planning, and managing complex operational issues.

Responsibilities

• Lead and develop a multidisciplinary management team delivering accessible, coordinated student services.
• Drive strategies around Student Voice, student communications and sport across multiple sites.
• Oversee operational planning, resources, staffing, performance and continuous service improvement.
• Deputise for the Director of Campus Life as required.

Skills

Strategic leadership

Stakeholder engagement

People management

Change management

Education

Higher education leadership experience

Job description

Bath Spa University seeks a Head of Student Experience and Navigation to lead the Help Hub and student journey across Bath, London and Birmingham. You will develop managers, improve the student journey and turn student insight and priorities into measurable improvements.

The role leads a multidisciplinary team, driving Student Voice, communications and sport, and works closely with the Students’ Union and university partners to enhance belonging and engagement. Hybrid role with campus days.