Student Experience Lead – Help Hub (Hybrid)

Bath Spa University; Bath, Greater London, Birmingham; Hybrid; GBP 40,000 - 44,000; Full time

Benefits offered by this job

Generous pension

Hybrid working

On-site nursery

EAP and wellbeing support

Transport schemes

Staff discounts

Job summary

Bath Spa University is seeking a Student Experience Manager (Help Hub) to lead the development and delivery of the Help Hub. You will manage team leaders, improve services across channels and use performance data and student feedback to create a consistent, accessible experience.

The role is University-wide, spanning Bath campuses, with a hybrid working model and a minimum on-site presence four days per week. Experience in higher education and CRM systems is highly valued.

Qualifications

• Significant experience managing customer- or student-facing services and leading teams.

Responsibilities

• Oversee and continually improve Help Hub service delivery across the University’s Bath campuses and channels.

Skills

People leadership

Service improvement

Performance management

Digital literacy

Partnership working

CRM systems

Education

Management qualification or equivalent leadership development

Tools

CRM / case-management systems

Job description

Bath Spa University is seeking a Student Experience Manager (Help Hub) to lead the development and delivery of the Help Hub. You will manage team leaders, improve services across channels and use performance data and student feedback to create a consistent, accessible experience.

The role is University-wide, spanning Bath campuses, with a hybrid working model and a minimum on-site presence four days per week. Experience in higher education and CRM systems is highly valued.